USD per year
Customer Success Associate
About Alaan
Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money. Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights—designed to simplify finance operations and maximize control over company spend. Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan. In just three years, Alaan has become the #1 expense management platform in the Middle East—and we’ve done it while becoming profitable. Backed by Y Combinator and top global investors—including founders and executives of leading startups—Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies. We’re not just building software. We’re reimagining how finance works for modern businesses across the region.
About the role
As a Customer Success Associate at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment. What you'll do
- Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
- Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
- Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk,...
What we are looking for
- 2 to 3 years of proven successful experience as a Customer Success
- Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus
- Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term recurring revenue programs or equivalent.
- Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
- Problem Solver – You are a natural problem solver and trusted adviser to clients...
- Passion for Business Optimization – Interest in new technologies...
- Cognitive Intelligence – Think on your feet...
- Client Empathy – Building deep trusting relationships.
- Communication Skills - Excellent verbal written presentation skills in English.
- Positivity – Charisma with collaborative mindset.
- Curiosity - Outstanding curiosity towards client base.
- Start-up Attitude – Comfortable in rapidly changing environment.
- Knowledge - Accounting and Finance processes is a strong plus.
What's in it for you
- Contribute to building Middle East’s most beloved fintech brand
- Significant ownership accountability
- Flexible hybrid culture work-life balance
- Exciting offsite events
- Competitive salary equity
- Additional perks like travel allowances gym memberships etc.
Alaan is a financial technology company specializing in expense management, corporate cards, supplier payments, and accounting automation across the Middle East.
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