Customer Success Associate

Atlanta, Georgia, United States ID: JR10061 (for internal use only)

Customer Success Associate

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Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy. Read Samsara's Culture Playbook Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This is a hybrid position open to candidates residing in the Atlanta Metro Area, requiring 3 days per week onsite in our Atlanta office and 2 days remote. You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services utilities long-haul transportation school buses and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion role model and embed Samsara’s cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• 2+ years of experience in a Customer Success account management or strategic consulting role Enterprise SaaS experience preferred
• Bachelor’s degree from an accredited university
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Previous hands-on experience assisting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders executives Product & Engineering leadership day-to-day users of our software
• Passion for going above & beyond call of duty taking initiative & thriving in fast-paced change-heavy environment
• Diplomacy tact & poise under pressure when working through customer issues

An ideal candidate also has:

• Enterprise SaaS experience preferred
• Strong bias for action ability to think big insistence on high standards
• Experience serving & partnering with large-scale business solutions at Fortune 500 companies
• Thrives in unstructured fast-paced change-heavy environment

LI-Hybrid

The range of annual base salary for full-time employees for this position is below Please note that base pay offered may vary depending on factors including your city of residence job-related knowledge skills & experience Learn more about our total rewards & benefits below. Annual Base Salary: $50 304.55—$67 636.36 USD Total Rewards At Samsara we build for people who keep global economy moving We want owners not passengers which is why rewards designed fuel high-impact builders Our compensation program delivers above-market total compensation through combination base salary performance-based bonus/variable pay equity (for eligible roles) in high-growth public company We meaningfully differentiate pay top performers who have opportunity earn above-market compensation outpace broader market over time Beyond compensation provide foundations enable long-term success flexible employee-led remote model professional development stipend comprehensive health parental leave plans more If ready build long term own outcome journey starts here Flexible Working At Samsara embrace flexible working model caters diverse needs teams Offices open those prefer work in-person also support remote work where aligns operational requirements For certain positions being close one offices or within specific geographic area important facilitate collaboration access resources alignment service regions In these cases job description clearly indicate any working location requirements Goal ensure all members team contribute effectively whether working on-site hybrid model fully remotely All offers employment contingent upon individual’s ability secure maintain legal right work company specified work location if applicable Belonging at Samsara At Samsara welcome everyone regardless background All qualified applicants receive consideration employment without regard race color religion national origin sex gender gender identity sexual orientation protected veteran status disability age other characteristics protected by law Depend unique approaches team members help solve complex problems want ensure Samsara place people all backgrounds can make impact Accommodations Samsara inclusive work environment committed ensuring equal opportunity employment qualified persons disabilities Please email accessibleinterviewing@samsara.com or click here if require any reasonable accommodations throughout recruiting process Our Commitment to Authenticity Use Tofu fraud detection tool validate authenticity applications protect against identity fraud Ensures connecting real people allows prioritize genuine candidates Please see Samsara’s Candidate Privacy Notice for more information Fraudulent Employment Offers Aware scams involving fake job interviews offers Please know do not charge fees applicants any stage hiring process Official communication about application only come from emails ending @samsara.com @us-greenhouse-mail.io @mail3.guide.co For more information regarding fraudulent employment offers visit blog post here