Customer Success Engineer

Help customers succeed, solve their hardest problems, and use automation to make support continuously better.

About the role

Tasklet is building the AI platform companies use to run their business on agents. A customer describes an outcome in plain English, and Tasklet gets the work done across their tools and systems—immediately or in the cloud 24×7. Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don't want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling. We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your workload keeps going down while our customers keep getting more successful. This is a great role for someone with roughly 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.

Compensation

Salary $130k → $180k Equity 0.05% → 0.15% Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc.)

Responsibilities

Handle inbound customer support via email and calls.
Diagnose and resolve complex issues across a product that integrates dozens of external services.
Run code snippets when needed to debug or automate tasks.
Browse web pages or manage files as part of troubleshooting.
Build AI-augmented support workflows using Tasklet.
Automate repetitive tasks to reduce manual workload.
Build dashboards and admin panels for internal tooling.
Write help docs, guides, examples for customers and internal teams.
Provide proactive onboarding training and demos for high-value customers.
Collect systematic feedback from customers to improve product quality.

Ideal Candidate Profile

Technology power user comfortable with complex software tools.
Excellent communication skills; able to explain complex ideas clearly.
Empathetic towards users; builds trust through charisma and ambition.
High agency; able to quickly understand messy problems and work effectively with business customers.
Experience in customer success or support roles in technology or AI startups preferred.
Excited about AI augmentation in customer support workflows.
Willingness to work full-time onsite in San Francisco.

Application Instructions

Please apply by submitting your resume along with:

A cover letter explaining why you’re interested in this role at Tasklet.
A demo of the most impressive thing you've made recently that’s relevant to the role you’re applying for. Make sure to show what you made, not just tell us.