Customer Success Engineer, EMEA

Remote, Germany; Remote, Ireland; Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values\u00a0and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500\u00ae is a registered trademark of Fortune Media IP Limited,... Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list... Fortune and Fortune Media IP Limited are not affiliated with... GitLab. An overview of this role The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance,... demonstrate value of GitLab product capabilities. What You\u2019ll Do

• Engage with customers via Zoom calls and emails in a technical consultancy and advisor role during post-sales process while providing technical guidance
• Provide technical architectural and best practice guidance
• Drive achievement of measurable value (business outcomes), leading to product adoption renewal expansion
• Align with Account Executives Renewals Managers to provide customer-facing subject matter expertise based on customer business objectives
• Focus on solution-based programs customized for individual customer needs
• Develop collaborate on customer workshops demos other enablement
• Maintain specialty competency in one or more technologies related to GitLab market focus through training certification creation of working examples for reuse internally customers partners
• Continuously improve professional skills focusing on personal mastery team learning through training reading mentorship
• Contribute to docs YouTube channel other enablement programs such as Digital Journey

What You\u2019ll Bring

• Experience with a GitLab use case (SCM CI CD DevSecOps Agile Planning) providing in-depth customer guidance enablement
• Proficiency using DevSecOps tools or highly technical tooling adjacent fields
• Specialize in GitLab use cases providing in-depth guidance enablement customers all sizes including large enterprise organizations
• Technical experience development or systems engineering
• Demonstrated capacity clearly concisely communicate about complex technical architectural organizational problems propose thorough iterative solutions
• Ability become trusted technical advisor customer business leaders
• Exceptional verbal presentation written communication skills
• Excellent time management ability work several different teams simultaneously
• Fluent German

How GitLab Supports Full-Time Employees: Benefits supporting health finances well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation Employee Stock Purchase Plan Growth Development Fund Parental Leave... Please note we welcome interest from candidates varying levels experience many successful candidates do not meet every single requirement... Country Hiring Guidelines: GitLab hires new team members worldwide All roles are remote some roles may carry specific location-based eligibility requirements Talent Acquisition team can help answer questions about location after starting recruiting process. Privacy Policy: Please review Recruitment Privacy Policy Your privacy important us. GitLab proud equal opportunity workplace affirmative action employer policies practices recruitment employment career development advancement promotion retirement based solely merit regardless race color religion ancestry sex pregnancy lactation sexual orientation gender identity gender expression national origin age citizenship marital status mental physical disability genetic information family medical history discharge status military protected veteran status including disabled veterans recently separated veterans active duty wartime campaign badge veterans Armed Forces service medal veterans any other basis protected law GitLab will not tolerate discrimination harassment based any characteristics.