SnapMagic is building the digital growth engine for the global electronics industry. Our core platform, SnapMagic Search (formerly SnapEDA), already reaches 2M+ engineers annually and is the default discovery layer for electronic components. We’re now scaling SnapMagic Copilot, built on a proprietary dataset of 10M+ components, serving as the discovery and demand layer for the global electronics industry. We’ve doubled revenue since our seed round with a small team operating at a very high bar. Our customers are scaling with us - and now we need someone to build Customer Success into a durable, revenue-driving engine. What you'll do: We’re hiring a Founding Customer Success Lead to own Customer Success end-to-end. This is a hands-on builder role. You will be the first senior CS hire and will personally run accounts while designing the systems, playbooks, and foundations that the CS team will use. You own everything post-sale: onboarding, adoption, renewals, expansion, escalations, and the CS operating model itself. When something is unclear, broken, or manual, you take ownership of fixing it - first with judgment, then with process. You’ll work closely with Sales, Product, Engineering, and Leadership to shape how SnapMagic delivers value and grows with customers. You will:

• Own the full post-sale customer lifecycle: onboarding, adoption, renewals, upsells.
• Personally manage a portfolio of customers, including strategic and enterprise accounts.
• Build CS from 0 to 1: success plans, onboarding frameworks, renewal motions, health scores, and MBRs/QBRs.
• Partner with Product and Engineering to represent customer needs, unblock issues, and influence roadmap decisions.
• Create lightweight but effective CS processes that scale without slowing the team down.
• Establish the foundations for future CS hires: roles, expectations, metrics, and tooling.
• Handle escalations directly and calmly, owning outcomes not just communication.
• Bring clarity where things are ambiguous and momentum where things are slow.

Your bar is simple and high: customers see value quickly stay and expand naturally and trust SnapMagic as a partner. Job Requirements: This role is for someone who:

• Has built or owned Customer Success in a 0 to 1 or early-stage environment (seed or Series A).
• Is comfortable being both hands-on and strategic running accounts while building systems.
• Thinks in outcomes and revenue not just activity or “CS best practices”.
• Can operate with high autonomy and strong judgment in ambiguous environments.
• Builds simple durable processes instead of over-engineering too early.
• Is technically curious and comfortable partnering closely with product and engineering.
• Takes pride in ownership follow-through and raising the bar for themselves and others.
• Wants to build something foundational not just inherit a team or maintain the status quo.

This role is ideal for a senior CSM Founding CSM or early CS leader who wants real ownership and impact not a support-only or purely managerial role. Benefits:

• Mission & Impact: Revolutionize $1.3T electronics industry real ownership of decisions and initiatives.
• Team & Culture: Tight-knit collaborative environment meaningful relationships.
• Professional Development: Career growth toward GM/COO/founder roles accelerated learning feedback & mentorship mastery-focused culture.
• Compensation & Benefits: Competitive salary + equity comprehensive healthcare 401(k) plan (unmatched) commuting benefits ($100/month parking $165/month transit).
• Work Environment: Catered lunches on in-office days (Mon/Wed/Fri) hybrid work with Tue/Thu remote.

Application process includes submitting personal information CV/resume upload answering questions about work style and experience.