USD per year
Customer Success Manager - Job Overview
About Tenjin Tenjin is a leading provider of mobile marketing analytics, empowering app developers and marketers to make data-driven decisions, optimize user acquisition, and maximize monetization. The platform unifies marketing data from hundreds of sources, offering advanced analytics, attribution, automation, and reporting tools trusted by top mobile publishers worldwide. Tenjin is a YC-backed company known for top-notch products, dev-friendliness, and flexible APIs. The team is remote-first and globally distributed. Location: Shanghai, China Language Requirement: Fluent in Mandarin Chinese and English Role Summary: The Customer Success Manager (CSM) will support Tenjin’s fast-growing customer base, especially developers and marketers in China and other Asian markets. The CSM acts as a trusted advisor to help customers maximize the value of Tenjin’s platform, optimize user acquisition performance, and solve technical and marketing challenges. The role involves close collaboration with sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. Key Responsibilities:
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform.
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.
- Escalate and follow up on technical issues with product/engineering teams.
- Collect product feedback and communicate it internally.
- Support sales with upsell/renewal opportunities through strong customer relationships.
- Collaborate with marketing and product teams to create educational materials for Chinese-speaking users.
Requirements:
- Bachelor’s degree in business, marketing, engineering or related field; outstanding fresh graduates with relevant skills considered.
- 1–2 years experience in mobile user acquisition (UA), game publishing, client success, ad tech, consulting or related field.
- Native-level Mandarin and fluent English.
- Excellent communication, problem-solving, relationship-building skills.
- Strong analytical mindset comfortable with dashboards/data/performance metrics.
- Ability to work independently managing multiple customers/priorities.
Preferred Qualifications:
- Experience as publishing manager or UA manager for mobile games/apps.
- Passion for mobile marketing/ad tech for fresh graduates.
- Familiarity with MMPs (Mobile Measurement Partners), ad networks or UA platforms (AppsFlyer, TikTok Ads, Facebook, Unity).
- Experience supporting global advertising campaigns or mobile apps.
- Basic SQL or data querying knowledge.
- Ability to explain SDKs/APIs/attribution to non-technical customers.
Why Tenjin?
- Fast-growing product-led company headquartered in San Francisco focused on analytics infrastructure for top mobile apps.
- Work at the intersection of adtech and martech enabling data-driven decisions through attribution and automation.
- Engage with AI-era foundations: data pipelines, measurement infrastructure, scalable systems for growth/optimization.
- Collaborate with a talented global team valuing ownership and thoughtful execution.
- Gain hands-on experience across APIs/SDKs/customer success/global go-to-market lifecycle.
- Competitive compensation, flexible hours, remote-first culture based on trust/autonomy.
Employment Type: Full time Location Type: On-site (Shanghai) Department: Business
Tenjin provides marketing analytics to scale mobile apps with ease. It offers end-to-end measurement capabilities including mobile attribution, cost aggregation, integrated partners, ROI measurement, ad monetization suite, LTV prediction, fraud prevention, automation, marketing data warehouse, and data pipelines. Tenjin unifies spend, attribution, retention, and revenue in one place and connects data directly to workflows for efficient querying and analysis.
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