About the role

What we do at CoLoop

CoLoop is the go-to AI analysis platform for Insights & Strategy. We integrate highly accurate, domain-specific AI into any qualitative and behavioural research project within minutes, saving days of time and thousands in costs. CoLoop has scaled to a customer base of 200+ leading consultancies over the last 18 months since launch.

• Qualitative research and insights remain today one of the most important tools to truly understand behaviours that drive engagement with a brand, product or service.
• From leading businesses to political parties deep qualitative research is key to solving some of the most complex strategic challenges
• CoLoops AI copilot for qualitative research, think heavily specialised ChatGPT that helps research and strategy consultancies produce decks and reports in 70% less time.

About the job

CoLoop offers a unique, fast paced environment for someone ambitious looking to learn and develop skills in sales and account management. While working at CoLoop your responsibilities will include…

• Building Relationships: Build strong relationships with customers and act as the voice of the customer internally.
• Helping Customers Achieve Goals: Work with customers to achieve their desired outcomes by ensuring they have the resources and support they need to use a product or service effectively.
• Monitoring Customer Satisfaction: Monitor customer health indicators and create action plans to address issues that could negatively impact customer satisfaction.
• Support and Onboarding: Support, onboard and check in with new customers to help them learn use CoLoop effectively.
• New Product Releases & Feedback: Generate excitement for new product releases and updates. Monitor their use, collect feedback and act as the voice of the customer internally.

Qualifications

Minimum Qualifications

• Ability to establish and maintain strong relationships with clients.
• Ability to handle multiple tasks and prioritise effectively.
• Energetic and eager to learn, self-motivated with a results-driven approach.

Good to have qualifications

• Experience in a sales, customer service, or related role.
• Interest in AI
• Experience in a consulting or SaaS business.
• Expertise managing a CRM and providing support

Who are we looking for?

We are looking for someone hungry, ambitious and ready for the challenge of bringing an young company to its Series A milestones. Ideal candidates should display the following traits:

• Customer Empathy: We seek individuals who can genuinely understand and resonate with our customers. Dive deep into their needs, identify challenges, and determine when our product aligns with their requirements. Essential skills include active listening, effective questioning, and relationship-building for effective solution-based selling.
• Interest in Building Customer Success Expertise: Applicants should be passionate about enhancing the customer experience and ensuring long-term satisfaction. This includes mastering onboarding processes, building strong relationships, identifying customer needs, and proactively driving retention and growth opportunities.
• Metrics-Driven: A successful candidate knows the importance of numbers. Beyond just meeting revenue targets, understanding the intricacies of the sales pipeline efficiency, from the initial stages to the closing rates.
• Teamwork: In a developing company, our product is ever-evolving. We need sales professionals who can collaborate cross-functionally to gauge customer needs, pinpoint feature gaps, and prioritise them.