USD per year
About Tenjin Tenjin is a leading provider of mobile marketing analytics, empowering app developers and marketers to make data-driven decisions, optimize user acquisition, and maximize monetization. Our platform unifies marketing data from hundreds of sources, offering advanced analytics, attribution, automation, and reporting tools trusted by top mobile publishers worldwide. As a YC-backed company, Tenjin is known for its top-notch products, dev-friendliness, and flexible APIs. We work with thousands of mobile apps globally—from indie developers to large publishers—and provide hands-on support to help them scale and grow efficiently. Our team is remote-first and globally distributed, with a strong focus on impact and execution. The Role: Customer Success Manager Location: This is a remote position, Vietnam, Thailand, or Malaysia preferred. Language Requirement: Must be fluent in Mandarin Chinese and English. Overview We are looking for a proactive and analytical Customer Success Manager (CSM) to support our fast-growing customer base—especially developers and marketers in China and other Asian markets. In this role, you will act as a trusted advisor to our customers, helping them get the most out of Tenjin’s platform, optimize their user acquisition performance, and solve complex technical and marketing challenges. You’ll work closely with our sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. This is a hands-on role that requires both strategic thinking and attention to detail. Your Responsibilities
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform.
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.
- Escalate and follow up on technical issues with the product/engineering team.
- Collect product feedback and communicate it back to internal teams.
- Support sales with upsell/renewal opportunities through strong customer relationships.
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.
Requirements
- Bachelor’s degree in business, marketing, engineering or related field.
- 1–2 years of experience in mobile UA (user acquisition), game publishing client success ad tech consulting or related field.
- Native-level Mandarin & fluent English.
- Excellent communication problem-solving relationship-building skills.
- Strong analytical mindset comfort with dashboards data performance metrics.
- Ability to work independently handle multiple customers priorities at once.
Preferred Qualifications
- Experience as publishing manager or user acquisition manager for mobile games or apps.
- Familiar with MMPs ad networks UA platforms (AppsFlyer TikTok Ads Facebook Unity etc).
Benefits & Culture
- Competitive compensation flexible hours remote-first culture based on trust autonomy.
Tenjin provides marketing analytics to scale mobile apps with ease. It offers end-to-end measurement capabilities including mobile attribution, cost aggregation, integrated partners, ROI measurement, ad monetization suite, LTV prediction, fraud prevention, automation, marketing data warehouse, and data pipelines. Tenjin unifies spend, attribution, retention, and revenue in one place and connects data directly to workflows for efficient querying and analysis.
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