USD per year
Customer Success Manager - Auto
Melbourne, Australia At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The Role:
As a Customer Success Manager - Auto at Podium, you will be the main point of contact for our biggest clients,...
Podium offers an AI Employee that works 24/7 to convert leads into loyal customers and messages into revenue. Podium’s AI talks to more leads, sets more appointments, and follows up for businesses with little oversight. Features include capturing every lead from calls, texts, chats, reviews, and third-party messages in a consolidated inbox. The AI responds to leads in under 1 minute to boost sales chances by over 45%. It drives repeat business by proactively following up with customers at the right time. The AI requests reviews after each sale and responds on review sites to help businesses rank high on Google. Podium’s AI Employee is pre-trained on 10+ years of industry expertise and customized to company policies. It is recognized as "Best agentic AI Software" and highly rated on G2 with 4.6 out of 5 stars from ~2000 reviews. Trusted by over 100,000 businesses.
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