Customer Success Manager

Ad Sales

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Customer Success team within our Advertising Sales business and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.

What You'll Do

• Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
• Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
• Be responsible for the RFP response and media planning strategy across all buying channels.
• Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
• Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
• Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
• Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
• Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
• Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
• Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
• Review,...