The Opportunity

As Customer Success Manager, Eastern Canada, you will be responsible for driving adoption, expansion, and long-term customer value across MedMe’s pharmacy customers in Québec and the broader Eastern Canada region. This role owns the success of pharmacies at the store level, ensuring locations are effectively onboarded, actively using MedMe, and expanding their use of the platform over time. You will support a mix of independent pharmacies and locations within larger enterprise organizations, with a clear mandate to convert and strengthen adoption one location at a time. You will act as the primary point of contact for onboarding, training, adoption, and ongoing success, while maintaining an enterprise mindset for how store-level progress rolls up into broader account outcomes. Your work will require a strong understanding of pharmacy operations, thoughtful change management, and the ability to earn trust with busy pharmacy teams as you help embed MedMe into day-to-day clinical and operational workflows. This is a hands-on role for a fully bilingual (French and English) customer-facing operator who understands the Canadian pharmacy landscape and has experience helping customers adopt new workflows in regulated environments through consistent execution and follow-through.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You’ll Do

You will own customer success and account growth for pharmacies across Eastern Canada.

Onboarding, Training & Adoption

Lead onboarding for new pharmacies, including independent locations and stores within enterprise networks
Deliver onboarding and training in French and/or English , aligned to real pharmacy workflows, operational realities, and regulatory context
Drive meaningful adoption by helping pharmacies integrate MedMe into ongoing clinical and operational use, not just initial setup
Identify adoption gaps early and adjust enablement or support approaches to help teams successfully change how they work

Store-Level Expansion & Growth

Serve as the primary point of contact for pharmacies post-onboarding , supporting ongoing success over time
Drive store-level expansion , including converting under-utilized locations within enterprise customers and expanding use across additional services or programs
Proactively identify opportunities to expand MedMe’s use across additional services , programs , or workflows
Grow account value by increasing product scope , depth of usage , and reliance at each location

Relevant Skills Mentioned:

Cloud-based platform usage (MedMe platform)
Software onboarding and training
Customer feedback capture and analysis
Product adoption and expansion strategies
Bilingual communication (English and French)
Customer-facing communication
Change management
Building trust with customers
Strategic thinking about accounts/market dynamics
Proactive engagement/persistence
Problem-solving/communication skills demonstrated in interview case study
Operator’s mindset for understanding workflows/adoption challenges
Onboarding new customers aligned to workflows/regulatory context
Adoption gap identification/adjustment of enablement/support approaches
Store-level expansion/growth management coordination with enterprise strategy
Consistent execution/communication across stakeholders
Balancing reactive support with proactive follow-up
Understanding pharmacy operations in Canada including regulated environments
Knowledge of clinical/operational workflows in pharmacies
Experience in healthcare or regulated workflow-driven environments