USD per year
Customer Success Manager (EMEA) at Upflow
About the role
About Upflow
Upflow provides the first global Financial Relationship Management (FRM) platforma revolutionary approach leveraging cutting-edge technology & AI to help B2B businesses get paid more effectively, unlock owed cash reserves, and empower growth. Essentially a CRM solution for Finance, Upflow enables Finance Teams to control the customer experience related to payments and deliver growth potential. Most modern companies focus on sales growth and retention but struggle with cash collection, leading to unpaid invoices, broken communications, outdated payment methods, and negative customer experiences. This affects cash flow and growth. Upflows FRM is a modern collections hub managing data, analytics, communications, and payments to improve cash flows. Founded in 2018, trusted by hundreds of companies across the US and EMEA including Lattice, Front, PandaDoc, Carta, ProductBoard, and over 500 more. Backed by investors like YCombinator, 9yards, Hexa, Hedosophia and angels from N26, Square, Mercury, Uber, Netsuite. Distributed across three continents and rapidly expanding. More info: www.upflow.io/careers
Your Role at Upflow
Upflow seeks a native English speaker fluent in French with experience as a Customer Success Manager (CSM). Based in Paris office managing a 50:50 split of US and EMEA accounts. The Customer Success team focuses on outstanding customer experience, excellent Net Revenue Retention (NRR), and championing Upflows value. Upflow is product-led with focus on easy sign-up, seamless onboarding, minimal Time To First Value (TTFV), and user communication through the product to unlock revenue. Responsibilities:
- Own and scale a portfolio of US and EMEA accounts
- Forecast, hit, exceed NRR expansion goals
- Ensure ongoing user satisfaction and retention
- Build strategic account plans identifying growth opportunities
- Identify and strengthen relationships with key stakeholders ( Upflow Champions )
- Conduct Quarterly Business Reviews (QBRs) with all accounts
- Advise on best practices around product usage leveraging platform knowledge
- Improve internal processes for automation and efficiency
- Collaborate with Product Team as Voice-of-the-Customer
- Work with Marketing to convert customers into advocates
Who You Are
Requirements:
- 3+ years experience in CSM role at successful SaaS companies
- Native English speaker with excellent written/verbal French skills (Mandatory)
- Growth-focused with proven track record exceeding targets
- Entrepreneurial mindset comfortable in fast-paced environment
- Proven relationship-building skills delivering outcomes
- Customer-centric passionate about outstanding service
- Data-driven, analytical, process-oriented
- Eager to learn and collaborate cross-functionally
- Based in Paris
Nice to have:
- Previous Sales experience
- Experience in finance/Fintech/AR industry
- Experience using ERPs/accounting tools like Netsuite, QuickBooks, Sage, Xero, Zuora, Stripe
Recruitment process
Interview with Soraya (Fractional Head of Customer Success) discussion about expertise and day-to-day role.
Home assignment assess skills relevant to Upflow.
3. Home assignment playback & meet the team debrief case review; meet peers. 4. Founder interview meet Alex (co-founder & CEO) for vision & values discussion.
Alignment & Offer finalize offer if mutual fit.
Upflow encourages diverse applicants even if not meeting every criterion.
About Upflow (Company Overview)
Upflow builds the reference cash collection platform helping B2B companies get paid faster with stronger customer relationships. The order-to-cash process is critical but fragmented across tools/teams/workflows; collections/payments/reconciliation are often manual/reactive/disconnected. Upflow integrates this into one system combining data, automation collaboration & financial services turning receivables into predictable scalable engine. Serving 500+ companies across 30+ countries including Vercel, Lattice, Productboard; backed by Y Combinator Hedosophia Hexa Lorimer; teams in US & Europe building category-defining company at intersection of finance/payments/AI. Learn more: upflow.io Inside Upflow blog: upflow.io/blog/inside-upflow