Customer Success Manager - Enterprise

About Alaan

Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money. Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend. Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan. In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable. Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India & SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed. We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

About the role

The Enterprise CSM is the starting point of an enterprise customer's journey with Alaan. From the first day after close, you own the relationship in full: you build the adoption plan, drive deep usage across the entire organisation, and embed Alaan into the customer's financial infrastructure rather than letting it sit on top of it. This is a role for someone who knows how to drive change across a large organisation, who speaks the language of a CFO, and who understands that going live is the beginning, not the finish line. The work is done when Alaan is operationally indispensable across the company: every spend category,...