USD per year
Customer Success Manager - France
Job description
As a Mid-Market Customer Success Manager for the French market, you will manage, grow, and retain a portfolio of dynamic clients to drive product adoption, satisfaction, and Net Revenue Retention (NRR). This role demands a deep understanding of customer needs and scalable success strategies to foster a strong client community. You will proactively uncover upsell opportunities alongside Account Managers to drive revenue, while optimizing self-service resources, user groups, and events for best-practice sharing. Collaborating closely with operations, you will refine CS processes and tools for maximum efficiency. Finally, you will analyze customer data to provide actionable insights, share critical feedback with product teams, and host educational workshops to continuously improve the overall customer experience.
Your First Year Journey
First 3 Months You will focus on learning Tellent’s products, customer base, and scalable CS strategies. Through onboarding sessions,... After 6 Months You will independently manage your portfolio,... After 12 Months You will have a measurable impact on customer satisfaction,...
What You’ll Be Doing
- Hybrid Engagement Strategy: Manage and retain a dedicated portfolio using both 1:1 consultative deep dives and scalable 1-to-many initiatives.
- Digital Customer Journey Design: Design,...
- Scaled Program Execution: Build and run digital programs using email,...
Requirements & Qualifications
- Proven experience in Customer Success Management or related field.
- Strong understanding of SaaS business models.
- Excellent communication and interpersonal skills.
- Ability to analyze data to derive actionable insights.
- Experience collaborating cross-functionally.
- Proficiency in digital engagement tools.
Skills & Competencies
- Customer Success Management
- Product Adoption Strategies
- Net Revenue Retention (NRR)
- Client Portfolio Management
- Upsell Strategies
- Digital Customer Journey Design
- Program Execution (email,...)
- Data Analysis & Insights
- Workshop Hosting & Facilitation
- Communication & Leadership
A powerful ATS solution that unites your hiring team, lets you hire your way, and helps make better people decisions while staying compliant. Customizable hiring software that helps you hire smarter and faster by streamlining and automating your hiring, building your employer brand, and winning top talent with AI-driven features.
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