Customer Support Agent

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders by building infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
• Solve problems: Solve problems our customers face by collaborating with the rest of the ARQ team and come up with product proposals to decrease workload.
• You will get things done: Beyond scope of work and priorities, it is in ARQ's DNA to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese (verbal and written).
• At least 2 years of experience in Customer Support.
• Problem Solving skills: capable of breaking down problems into subcomponents to find root causes and optimal solutions.
• Eager to work hard and go extra mile for customer satisfaction.
• Empathy: able to interpret user concerns and help them get best experience possible out of ARQ.
• Resourcefulness with attention to detail and due diligence.
• Ability to work well as part of a team; driven, relentless, proven closer who doesn’t take no for an answer.

Benefits

• Competitive salary
• Discretionary performance cash bonus
• Latest technology to work with
• Strong team support for skill improvement