Customer Support Coach

Location: Philippines What Makes Us Unique

• Cloudbeds is transforming hospitality with an intelligent platform used in 150 countries.
• Powers billions in bookings annually.
• Supports independent properties to hotel groups.
• Fully remote team.
• Recognized as World's Best Hotel PMS Solutions Provider and on Deloitte's Technology Fast 500 in 2024.

How You'll Make an Impact:

• Act as the voice and advocate for customers.
• Provide exceptional support by resolving questions and troubleshooting issues across multiple channels.
• Strengthen client relationships, promote software adoption, and share feedback to shape platform future.
• Create training materials, update support resources, and stay ahead of system updates.

Our Customer Support Team:

• Fully remote team of over 60 global Customer Support professionals.
• Deliver exceptional customer experiences via live chat, email, and phone.
• Supportive, diverse, collaborative culture focused on continuous learning and innovation.

What you Bring to the Team:

• Assist/support customers daily in using Cloudbeds software.
• Resolve inquiries via phone, email, chat, or other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty and retention.
• Gather customer feedback for future software releases.
• Use training materials and attend online training sessions to stay updated.

What Sets You Up for Success:

• 1+ years hospitality experience (hotels, hostels, BNBs) in roles like Front Desk, Night Auditor, Revenue Manager, General Manager or similar.
• Previous customer service experience is a plus.
• Native or fluent English speaker.
• Excellent communication skills and positive attitude.
• Strong problem-solving skills and emotional intelligence.
• High learning agility.
• Relevant graduation course or 2+ years proven experience in the area.
• Computer/system skills.
• Excellent internet/wifi connection.

Additional Sections: Company overview emphasizing innovation and AI-driven hospitality solutions with a global team of 650+ employees across 40+ countries. Company awards including Best All-In-One Hotel Management System (2025), Most Loved Workplace4 Certified (2024), Deloitte Technology Fast 500 (2024). Benefits include remote-first work environment, PTO per local laws, wellness Fridays, paid parental leave, home office stipend, professional development courses. Inclusion Statement: Cloudbeds is an Equal Opportunity Employer committed to diversity and inclusion with accommodations available for persons with disabilities.