Customer Support Coach

Location: Philippines What Makes Us Unique

Cloudbeds is transforming hospitality with an intelligent platform used in 150 countries.
Powers billions in bookings annually.
Supports independent properties to hotel groups.
Fully remote team.
Recognized as World's Best Hotel PMS Solutions Provider and on Deloitte's Technology Fast 500 in 2024.

How You'll Make an Impact:

Act as the voice and advocate for customers.
Provide exceptional support by resolving questions and troubleshooting issues across multiple channels.
Strengthen client relationships, promote software adoption, and share feedback to shape platform future.
Create training materials, update support resources, and stay ahead of system updates.

Our Customer Support Team:

Fully remote team of over 60 global Customer Support professionals.
Deliver exceptional customer experiences via live chat, email, and phone.
Supportive, diverse, collaborative culture focused on continuous learning and innovation.

What you Bring to the Team:

Assist/support customers daily in using Cloudbeds software.
Resolve inquiries via phone, email, chat, or other media.
Troubleshoot and make outbound calls for escalated issues.
Foster strong customer relationships with empathy to drive loyalty and retention.
Gather customer feedback for future software releases.
Use training materials and attend online training sessions to stay updated.

What Sets You Up for Success:

1+ years hospitality experience (hotels, hostels, BNBs) in roles like Front Desk, Night Auditor, Revenue Manager, General Manager or similar.
Previous customer service experience is a plus.
Native or fluent English speaker.
Excellent communication skills and positive attitude.
Strong problem-solving skills and emotional intelligence.
High learning agility.
Relevant graduation course or 2+ years proven experience in the area.
Computer/system skills.
Excellent internet/wifi connection.

Additional Sections: Company overview emphasizing innovation and AI-driven hospitality solutions with a global team of 650+ employees across 40+ countries. Company awards including Best All-In-One Hotel Management System (2025), Most Loved Workplace4 Certified (2024), Deloitte Technology Fast 500 (2024). Benefits include remote-first work environment, PTO per local laws, wellness Fridays, paid parental leave, home office stipend, professional development courses. Inclusion Statement: Cloudbeds is an Equal Opportunity Employer committed to diversity and inclusion with accommodations available for persons with disabilities.