Customer Support Engineer

Experience: 2 Years Location: Bangalore (HSR Layout, Bengaluru) Employment Type: Full-Time Shift: US shift [EST] Joining: Immediate

Roles and responsibilities

• Work closely with clients to understand their business objectives and customer interaction needs.
• Train AI chatbots using client-specific data, ensuring the models align with their desired outcomes.
• Conduct scenario-based testing of AI chatbots to ensure they handle various customer interactions effectively.
• Identify and report any inconsistencies or areas of improvement in chatbot responses.
• Offer training and support to clients on how to effectively use and maintain their AI chatbots.
• Provide ongoing assistance to ensure that the chatbot continues to meet evolving client needs.

Requirements

• Timings - US shift [EST]
• Joining - Immediate
• Experience - 2 year minimum
• Engineering degree is a must, especially in Computer Science would be an advantage.
• Location - HSR Layout, Bengaluru

Benefits

• Comprehensive Medical Insurance
• Quarterly Offsite Team Outings
• Well-Stocked Snacks Pantry
• Exclusive Wellness Discounts
• Free dog therapy (yes we are pet friendly workplace)
• Free CultFit Membership
• Night shift allowance