Motion is building the first end-to-end agentic work suite for everyday businesses, integrating AI agents natively into their platform to autonomously execute work across project management, documents, sheets, calendars, meetings, knowledge, and communication. Their AI Employees have rapidly grown to eight-figure ARR within three months. Backed by YC and Sam Altman with a $500M+ valuation and hundreds of thousands of users, Motion aims to lead in AI productivity tools. The company culture is intense and fast-paced, focused on learning and career acceleration. Motion values top talent who want to push boundaries and redefine AI deployment in real-world applications. The Customer Support Representative role is fully remote based in Ireland. The position involves addressing customer inquiries efficiently, using knowledge bases, escalating technical issues, improving customer operations for retention and revenue growth, and acting as a liaison between customers and product/engineering teams. Motion emphasizes a culture of growth with structured pay reviews every six months and clear advancement paths. They promote diversity and inclusion in the workplace. Key Responsibilities:

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
• Leverage knowledge base to efficiently address common customer queries
• Identify and escalate technical issues, prioritizing customer satisfaction
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

What We're Looking For:

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
• Commitment to a 40-hour workweek, beginning at 6:00pm Irish Standard Time
• Genuine enthusiasm for delivering unparalleled customer service
• An independent spirit thriving in a remote, dynamic setting
• Sharp analytical and critical thinking abilities
• Adaptability, coupled with a receptivity to feedback
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Why You'll Love Working With Us:

• Attractive compensation with structured pay reviews every six months
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
• A culture that values internal growth and promotion
• A vibrant, collaborative, and innovative working atmosphere
• Respect for your time with a swift and transparent interview process