Customer Support Supervisor

•Remote Job type Full-time Role Support Experience 6+ years Visa US citizenship/visa not required

About the role

Note: This role requires you to work in EST timezone. This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week. About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 36594all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B from the world99s top investors94including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock94and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About the Team Rippling99s Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success. With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling99s operations, contributing to our recognition as a top SaaS provider. By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development. About the role As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations,...