Data Import Analyst

Latin America What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

How You'll Make an Impact:

As a Data Import Analyst, you will play a pivotal role in orchestrating seamless data import services for Cloudbeds customers. Our goal is to assist our customers in transferring data from their previous system to Cloudbeds seamlessly, allowing for efficient setup completion and a live platform ready to use with their operations.

What You Bring to the Team:

Organize, track, and execute data imports for Cloudbeds customers, ensuring accuracy and efficiency.
Create data import templates in Excel and Google sheets using formulas for aggregation, debugging, and inventory management
Provide customer assistance through Zoom calls and Zendesk tickets, ensuring customers are well-informed and confident in following the data import processes.
Communicate pertinent details of each customer's data import to co-teams such as Sales and Onboarding, fostering collaboration and adhering to established timelines.
Organize and manage intradepartmental workflows, specifically addressing key account concerns and areas of opportunity.

What Sets You Up for Success:

Property Management Expertise: Prior experience with Hotel Property Management System Software (EG Opera, Protel, Mews, Cloudbeds).
Customer-Centric Approach: Demonstrated experience in successfully interfacing with customers
Analytical Skills: Proficient in problem-solving and troubleshooting.
Data Proficiency: Solid understanding of data management principles.
Technical Skills: Advanced Excel/Google Sheets, experience with file conversion tools, and basic knowledge of remote desktop applications.
Multitasking Abilities: Capability to multitask and prioritize tasks effectively.
Resilience: Ability to work under tight deadlines and adapt to changing priorities.
Collaborative Nature: Familiarity in communicating effectively with co-teams such as Onboarding, Sales, and Support
Language Skills: Excellent English communication and writing skills; proficiency in Spanish (verbal and written) is preferred.
Technology Proficiency: Proficient with computers and cloud-based systems.
Attention to Detail: Meticulous attention to detail is a must.
Internet Connection: Reliable and high-speed internet connection.

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality...