Deal Desk Specialist

United States

Deal Desk Specialist

United States
Sales
Regular

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.

Responsibilities

Serve as the trusted advisorand go-to resourcesto the Sales teams, building strong relationships for solving complex problems across O2Cprocesses
Educate Sales teams on changes in processes, policies, and best practices to improveperformance and release Sales capacity to core Sales activities
You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
Intake & triage of Deal Desk SFDC Queue
Respond with urgency and be able proactively prioritize your workload.
Identify and explore opportunities for sales process improvements and help drive enablement efforts
Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
Identify and resolve issues that could prevent deals from closing in a timely manner
Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
Report, track and follow-up on system related issues affecting your tasks until resolution
Assist with deal enablement and maintaining documentation
Drive special projects in data quality assurance across key areas of our sales team
Support new sales program initiatives as needed

Basic Qualifications:

Bachelors degree
2+ year of experiencein Sales Operations, Sales Enablement or Deal Desk

Preferred Qualifications:

Comfortable with change and an ability to thrive in a fast-moving environment
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational , time management skills and attention to detail
Proficient with SFDC CPQ , Google , Microsoft Office products
Ability to process a high volume of transactions with accuracy and integrity
Flexible to extend/shift working hours to accommodate the business

The base salary range for this position is $83 ,000 .00 - $125 ,400 .00 USD . This role may also be eligible for bonus , commission , equity , and/or benefits . Our base salary ranges are determined by role , level , location . The range reflects minimum maximum base salary we expect pay newly hired employees position . Within range determine pay based factors including market location , job-related knowledge skills/competencies experience . Your recruiter can share more about specific offerings for this role during hiring. Hesitant apply? We encourage you submit your resume even if you don't meet every requirement . We value potential consider each candidate's full professional story. Where we work PagerDuty operates hybrid work model offices 8 major cities : Atlanta , Lisbon , London , San Francisco , Santiago , Sydney , Tokyo,and Toronto. Location restrictions: Australia: Northern Territory; Queensland; South Australia; Tasmania; Western Australia Canada: Alberta; Manitoba; Newfoundland; Northwest Territories; Nunavut; PEI; Quebec; Saskatchewan; Yukon United States: Alaska; Hawaii; Iowa; Louisiana; Mississippi; Nebraska; New Mexico; Oklahoma; Rhode Island; South Dakota; West Virginia; Wyoming Candidates must reside eligible location vary role. How we work Our values guide how we support customers collaborate colleagues develop products foster culture belonging. People Leaders PagerDuty create high performance environments drive accountability defined four key dimensions: Lead Self Lead Team Lead Business Lead Future each three competencies guiding development career promotion succession planning discussions. What we offer As global organization total rewards approach competitive aligned local laws Learn more including country-specific offerings benefits site. Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement pension plan*
Generous paid vacation time
Paid holidays sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off addition PTO
Paid parental leave: 22 weeks pregnant parent 12 weeks non-pregnant parent (some countries longer leave standards)
Paid volunteer time off: 20 hours year
Company-wide hack weeks
Mental wellness programs

Eligibility may vary role region About PagerDuty PagerDuty Inc (NYSE:PD) global leader digital operations management. PagerDuty Operations Cloud AI-powered platform empowering business resilience driving operational efficiency enterprises. With generative AI assistant core PagerDuty empowers teams detect resolve issues real time orchestrate complex workflows drive continuous improvement digital operations. Trusted nearly half Fortune 500 Forbes AI 50 approximately two-thirds Fortune 100 PagerDuty essential delivering always-on digital experiences modern businesses. PagerDuty Great Place Work-certified™, Fortune Best Workplace Millennials Medium Workplace Technology top rated product TrustRadius G2. go behind-the-scenes careers site @pagerduty Instagram. Additional Information PagerDuty equal opportunity employer does not discriminate based race religion color national origin gender sexual orientation age marital status parental status veteran status disability status. By submitting application confirm reading understanding PagerDuty's Privacy Policy. Committed providing reasonable accommodations qualified individuals disabilities job application process email accommodation@pagerduty.com accessibility needs. PagerDuty uses E-Verify employment verification program.