About the role

At Shopify we are working towards our mission of making commerce better for everyone and empowering entrepreneurship, everywhere. This Pricing role plays a critical function in that mission, operating at the intersection of product, sales, and finance to unlock value and product adoption from our small business merchants to our enterprise merchants. Our objective is to ensure we are building and operationalizing the best commercial pricing experience for merchants on Shopify, while ensuring profitability across product lines. We’re looking for someone to join our team and deliver on tactical pricing, and operational initiatives impacting Shopify Payments and other Merchant Service products. Shopify Payments is currently available in 39 countries and processed over $180B in GPV in 2024. This is a unique opportunity to make financial decisions that directly impact large merchants, their business success, and Shopify’s bottom line. (Preference for candidates based in US/CA - EST timezone.) Role Responsibilities:

• Conduct regular reviews of client pricing rates (specifically card processing rates), evaluate market trends and benchmark against competitors to ensure accuracy and competitiveness
• Collaborate with sales, product, and finance teams to develop and implement appropriate pricing strategies that support business goals and enhance profitability
• Analyze complex pricing data and provide recommendations based on your findings
• Prepare and provide detailed reports on pricing trends, historical performance, and rate structure analysis to executive stakeholders
• Analyzing, understanding and explaining how market cost trends are impacting merchants' processing costs, and Shopify profitability to senior Sales and Merchant success teams
• Maintaining and improving tools and resources associated with the rate review process
• Proactively identify pricing optimization opportunities and work cross functionally with finance, operations, marketing, sales and merchant success to execute

Requirements for the Role:

• Strong understanding of the payments industry (credit card networks, Interchange costs, digital and in-person payment methods, EMEA local payment methods, etc), market trends, and regulatory environment is preferred
• Experience in pricing, rate analysis, or in a similar role (deal desk), preferably in the payment or software industry
• Strong attention to detail and accuracy in handling numerical data
• Proficient in Excel & Google Sheets for financial analysis
• Resourceful & self-learner
• Analytical thinker with a solutions-oriented mindset
• Strong communication, negotiation, and conflict resolution skills as well as ability to build cross-functional relationships in a remote-first environment
• The ability to make nuanced decisions in a fast paced environment
• Strong organizational and time management skills with the ability to prioritize and handle multiple tasks
• A proactive approach and ability to take initiative, working both independently and as part of a team
• Understands, and is comfortable working with & helping build AI based solutions to enhance operational efficiency
• A willingness to learn, and actively contribute to the development of AI-based solutions aimed at boosting operational efficiency

Bonus Experience:

• A strong understanding of the payments industry, credit card networks and the life-cycle of a transaction
• Knowledge of Shopify Payments and/or Shopify Plus products and merchants
• Knowledge or desire to learn SQL as it relates to creating standardized reporting