Developer Success Engineer

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About The Role:

Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions 6such as onboarding, go-live readiness, and post-launch stabilization 6that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers 6from fast-moving startups to established enterprises 6adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices 6extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel9s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience.

What You Will Do:

Lead customers 6from fast-paced startups to established enterprises 6through defined technical motions that accelerate their adoption and launch on Vercel
Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
Identify and unblock opportunities for customer growth and expansion
Author and maintain resources 6including internal playbooks, external documentation, and knowledge base articles 6that scale learnings across internal teams and customers
Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops,...