USD per year
About Vercel:
Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.
About the Role:
Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience.
What You Will Do:
- Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
- Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
- Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
- Capture repeatable solutions into documentation that benefits thousands of developers
- Collaborate cross-functionally with sales engineering teams to deliver scalable resources
- Advocate for customer needs internally to influence product development
Requirements:
- Experience in customer-facing technical roles such as solutions engineering or developer advocacy
- Strong knowledge of frontend development workflows including Next.js ecosystem tools like Turborepo
- Familiarity with caching strategies for web performance optimization
- Ability to troubleshoot frontend build systems including serverless runtimes
- Experience integrating APIs within complex build pipelines
- Excellent communication skills with empathy for developer challenges
- Proven ability to create scalable documentation resources
- Comfortable working in a fast-paced global remote-friendly environment
- Bring experience in incident management, debugging serverless functions or optimizing frontend performance
Vercel provides developer tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. They offer AI cloud capabilities and optimize high-performance apps globally.
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