Developer Success Engineer

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About The Role:

Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions1such as onboarding, go-live readiness, and post-launch stabilization1that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers1from fast-moving startups to established enterprises1adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practicesextending the impact of their work to thousands of developers. In doing so, they strengthen Vercels customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience.

What You Will Do:

• Lead customers1from fast-paced startups to established enterprises1through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds,...
• Troubleshoot and resolve technical challenges related to Next.js,...
• Identify and unblock opportunities for customer growth...
• Author and maintain resources including internal playbooks...
• Partner with Sales,...
• Spot patterns in customer challenges...

About You:

• 3+ years of experience in frontend development,...
• Strong knowledge of Next.js,...
• Familiarity with troubleshooting frontend build systems,...
• Ability to diagnose complex technical issues...
• Strong communication skills...
• Must have used Vercel or Next.js...
• Passion for helping developers succeed...

Bonus If You:

• Have contributed to open-source projects,...
• Bring experience in incident management,...
• Are comfortable working in a fast-paced environment...

Benefits:

• Competitive compensation package,...
• Inclusive Healthcare Package.

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