Developer Support Solutions Engineer

Menlo Park, CA Engineering +3 more Apply now As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Developer Support Solutions Engineer Responsibilities

• Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
• Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
• Document, refine, and enhance developer support processes and workflows; proactively plan improvements and drive operational success
• Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
• Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
• Stay current with advancements in AI and developer tools, sharing insights, and fostering innovation within the developer community
• Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
• Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support
• Design,...