Digital Operations & AI Program Manager

At Interactive Strategies, we believe AI is about to fundamentallychangehow nonprofits and associations create impact, andwe'rehelping lead that shift. We work with some of the country's most recognized mission-driven organizations to put AI to work in ways that are practical, responsible, and real.We'relooking for a Digital Operations & AI Program Manager to help usimplement, scale, anddeliver onthe AI innovation already underway. This is a first-of-its-kind role at the agency,one that sits at the intersection of operational excellence and AI innovation.You'llwork withour AI innovation team  comprisedof strategists, designers,marketersand technologists  tohelpshape how we adopt and scale AI across the organizationand for our clients.Youllalso help keep people, projects, and platforms running smoothly.If you get genuine satisfaction from clean systems and organized timelines and're energized by the practical possibilities of AI,'d love to talk. What you’ll do This role is roughly split between digital operational support (~60%) and AI program ownership (~40%), though the balance will shift as the AI practice matures. Digital Operations

• Support weekly resource planning by auditing data, flagging capacity gaps, and coordinating staffing adjustments
• Maintain clean, reliable operational data in HubSpot and Teamwork, ensuring accuracy across project timelines, time tracking, and pipeline data
• Coordinate with vendors, track contracts, and support administrative and cross-functional operational requests
• Provide project management on internal initiatives, company goals, and rolling out client-wide programs
• Support process improvement initiatives and facilitate retrospectives for web redesigns and marketing campaigns; document and track improvement actions
• Assist project managers with day-to-day ops needs as they arise
• Help systematize forecasting inputs and PM opportunity reporting to improve revenue predictability

AI Program Management

• Work closely with our Lead Strategist, AI & Innovation, to manage the agency’s AI intake and prioritization process — keeping initiatives scoped, tracked,...