Director, Account Management

Los Angeles, California, United States About the Team At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter. Role Overview Your mandate is threefold: grow GMW and supply health from the existing seller base, build the programs and systems that make your team more effective at scale, and develop a team that thinks and operates like supply growth operators - not relationship managers. You are maximizing the value of what we already have and building the infrastructure - programs, AI tooling, regional intelligence, accountability structures that makes growth systematic rather than relationship-dependent. In this role, you will:

• Own GMV growth and supply health across GOAT's global secondary seller base 60footwear, apparel, and collectibles 60ensuring the right supply is on the platform at the right time
• Take weekly supply health data and translate it into a clear, prioritized action plan for the account management team 60driving account-level decisions, not just reporting on them
• Design and run programs across the AM organization that drive supply growth 60including incentive structures, commission programs, and listing campaigns 60with end-to-end ownership from ideation through measurement
• Lead AI implementation for the AM function: identify workflows that can be automated or made agentic, build and ship those solutions, and set the vision for how AI changes the coverage model over the next 6-18 months
• Build and manage a rising seller program that identifies high-trajectory sellers and accelerates their growth on the platform through structured support and incentives
• Build and manage a churned and at-risk seller program that detects decline signals early, intervenes proactively, and tracks re-activation outcomes
• Work closely with regional AM leads to develop a structured, ongoing view of market dynamics by region 60what is selling in each region, which brands and SKUs represent supply opportunities, and what is specific to each geography
• Partner with the Strategy and Analytics team to ensure supply health data is actionable and that AM-driven actions are measured and fed back to improve future prioritization
• Build a high-accountability team structure: clear ownership, defined performance expectations, and a culture where supply outcomes drive every account conversation
• Manage and develop a global team including lead account managers in each region and their direct reports, coaching relationship-oriented operators into data-driven supply growth professionals

We are looking for:

• 8-12 years of experience in account management, marketplace operations, or seller/partner management 60with demonstrated supply or GMV growth outcomes, not just relationship tenure
• 3-5 years of people leadership experience, including direct management of managers
• Proven track record designingand running programs that changed seller or partner behavior at scale 60incentive structures, commission programs, or retention campaigns with measurable results
• Demonstrated experience using AI or automation tools in a commercial or operational setting 60not theoretical interest, but shipped solutions with specific outcomes
• Data-driven operator who translates weekly supplyand performance data into team prioritiesand account actions without needingthe data built for them
• Strong regionaland market awareness 60experience building structured feedback loops from field teams into commercial strategy
• Two-sided marketplace, resale, or supply-constrained platform experience strongly preferred
• Existing seller or industry network is a plus,0 but not required 60this role grows supply through programs,0 data,0and accountability,0 not a personal contact list
• Passionate people leader who builds accountability structures,0 develops commercial talent,0and holds teams to outcomes over activity

| GOAT Group uses geographic pay tiers based on0the employees home state to align compensation with market differences acrossthe U.S. Hiring Range: | Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $159, 600 - $199, 400 USD | Tier 2 - (Includes mid-cost markets across the U.S.) $143, 700 - $179, 600 USD | Tier 3 - (All other U.S. locations) $135, 700 - $169, 600 USD The hiring range for this position is below, plus benefits (401K, paid time off,dental , medical , vision , disability , life insurance options). To determine starting pay within the hiring range,we carefully consider a variety of factors,includin primary work location , role/level ,a candidates skills ,experience ,market demands,and internal parity.You may reach out to a recruiter for additional information. Hiring Range: $135680 - $199400 USD GOAT Group represents the leading platforms for authentic sneakers , apparel ,and accessories. Operating four distinct brandsGOAT , Flight Club , Grailed,and aliasGOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past,present,and future. Since its founding in 2015 , GOAT has become one of the leadingand most trusted sneaker platforms in the world,and has expanded to offer appareland accessories from select emerging , contemporary,and iconic brands. Through its unique positioning betweenthe primaryand resale markets,the company offers styles across various time periods on its digital platformsand in its retail locations , while delivering products to over 60 million members across170 countries. Established in New York City over 15 years ago , Flight Club revolutionized sneaker retail as original consignment storefor rare shoes.Carrying rarest exclusivesand collectible sneakers , Flight Club has evolvedfrom one-stop sneaker destination,to cultural hubfor sneaker enthusiastsand novices alike.With three brick-and-mortar locationsin New York City , Los Angeles,and Miami , Flight Club remains premier sourcefor authentic rare sneakers. Founded in 2013,Grailed is leading community-driven marketplacefor rare luxury streetwearand vintage fashion.The marketplace was builtfor enthusiasts by enthusiasts,and features productsfrom brands including Supreme,Raf Simons Gucci,Saint Laurent,Balenciaga Prada,and more.With highly curated selectionof resale pieces including inventory exclusive to platform,Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker Inc.as well as some leading namesin venture capital including Park West Asset Management,T.Rowe Price Associates Inc.,Franklin Templeton Adage Capital Management,Ulysses Management,D1 Capital Partners Accel Andreessen Horowitz Index Ventures Matrix Partners Upfront Ventures Webb Investment Network,and Y Combinator. GOAT Group will consider for employment all qualified applicants including those with criminal histories,in manner consistentwith requirementsof applicable stateand local laws including Cityof Los Angeles' Fair Chance Initiativefor Hiring Ordinance if applicable.By applying,you authorize GOAT Groupto send you text messages regarding your job application interviewand/or onboarding process,and other job opportunitiesat GOAT Group.If you are California resident please review our California Privacy Rights Noticefor Job Applicants. If you are EU or UK resident please review our EU / UK Candidate & Employee Privacy Notice.