Director, Business Operations

San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether brainstorming, creating prototypes, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. Some of the most consequential problems at Figma don't belong to any one team: how our business model evolves as software shifts to AI and consumption, how we price and package what we're still inventing, where the next layer of growth comes from. We're looking for an exceptional operator to own problems like these and drive them to decisions that reach the CEO, CPO, and CFO - and beyond. As the first Director hire on our Business Operations team, you'll start with the highest-stakes arena we have today — Figma's business model and monetization strategy (pricing, packaging, our AI credit and consumption models, and the shape of the model itself) — and build and lead the small, high-leverage team that owns it. The through-line of this role isn't a domain; it's you: a broad, first-principles operator who brings structure to ambiguity, earns exec trust fast, and turns strategy into shipped outcomes. This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Take Figma's most ambiguous, highest-stakes business questions from "no one knows" to a decision we can act on — and own the outcome
Set the direction for how Figma monetizes the AI era: agents, consumption/usage-based billing, our APIs, and acquired businesses — with a real point of view on where the model is going
Build and lead a small, exceptional team; set the bar for structured thinking and exec-ready synthesis
Be the partner Product, Finance, Engineering, and GTM want in the room when the problem is hard
Bring a sharp, independent voice into company planning and our biggest capital-allocation calls

We'd love to hear from you if you have:

You’re always handed the hardest, vaguest, most important problems
Pair a top-tier strategy foundation (management consulting, private equity, or investing) with operating experience at a high-growth software company (Product, Growth, Strategy & Ops, or BizOps) or a top-tier PE/VC firm
Have a track record of taking ambiguous, company-defining problems from zero structure to executive decision
Communicate with exec-level clarity and influence senior leaders without authority
Reason fluently about a P&L and a business model — strong business and financial instincts
Lead and develop people

While it's not required, it's an added plus if you also have:

Exposure to monetization, pricing & packaging, or business-model design — especially in the AI/consumption era
Hands-on financial modeling / SQL

At Figma we value Grow as you go. We encourage applicants even if their past experience doesn’t align perfectly with all points outlined. Pay Transparency Disclosure Job level and compensation are based on qualifications assessed during interviews including skills and experience. Figma offers equity plus benefits including health/dental/vision coverage; retirement benefits with company contributions; parental leave; reproductive/family planning support; mental health/wellness benefits; paid time off including sick leave; flexible PTO; company recharge days; cell phone/home internet reimbursements; lifestyle spending accounts; sales incentives for sales roles; annual bonus plan for eligible non-sales roles. All subject to plan terms. Annual Base Salary Range: $258000 - $348000 USD Figma is an equal opportunity workplace committed to diversity in all forms including race...