USD per year
Director, Business Operations
Remote Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
About the Role:
This role sits within Business Operations, focused on strategy and enablement. The Business Operations team drives operational performance and business impact across Papa by owning the complex cross-functional work that sits between teams — from pilot execution, client operations to company-wide BizOps priorities — enabling every function to move with more speed and confidence. This role specifically serves as the connective tissue between our client and internal teams and oversees the following key functions: Pilot Strategy & Ops, Client Implementation, Client Operations Strategy, and Utilization operations.
Key Responsibilities:
- Operational Ownership: Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle—from pilot scoping through implementation, renewal, and ongoing engagement.
- Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on implementation milestones and SLAs.
- Strategic Escalation: Bring together perspectives across Sales, Ops, Product and Legal to present facts and data to Papa’s Executive leadership team and drive decisions required to serve our clients and prospects.
- Pilot Strategy & Operations: Lead scoping, implementation & execution of custom pilot programs to test product-market fit and inform Papa’s GTM Product Strategy
- Cross-Functional Collaboration: Collaborate cross-functionally with Product, IT,...
Papa helps health plans and employers connect members and their families to real people for help with companion care, everyday tasks, transportation, and more. It’s vital human connection, right to the front door.
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