Director, Customer Success

Location

Denver, CO

Employment Type

Full time

Location Type

Hybrid

Department

Sales About Intellistack At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences. Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code. With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale. Who We Are At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI. We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.

Who You Are

You are a senior, people-first leader and customer strategist who knows how to scale Customer Success through managers and systems. You combine executive-level communication skills with a strong operational and data-driven mindset, and you are passionate about delivering measurable customer outcomes that drive retention, expansion, and long-term value. You thrive in cross-functional leadership environments, translate customer insights into company-wide strategy, and set a high bar for customer experience across the entire post-sales lifecycle. You have successfully built, led, and scaled Customer Success teams before, and you understand how to design repeatable motions, healthy portfolio models, and strong executive customer relationships at scale.

What You’ll Do

• Own the overall strategy, performance, and outcomes of the Customer Success organization...