USD per year
Director, Managed Services
Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. Why you: Reporting to the Senior Vice President, Managed Services, the Director is responsible for leading a team of managers and their teams of consultants who deliver managed services to our customers around the world, 24/7, 365 days a year. The Director will complement the strength of our existing global Managed Services leadership team with their expertise in operations delivery, a passion for people leadership and a drive to implement AI services and improvements. The Director will be part of delivering on Pythian’s commitment to providing exceptional quality of service to our clients and enabling a fantastic working environment for our people. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers
What you will be doing:
- Provide strategic leadership and coaching to their assigned reliability consulting practices
- Implement AI service improvements across practices.
- Be fully involved in delivery escalations and aware of status of all customer programs
- Aware of customer pipeline and able to plan capacity and resource allocation proactively
- Conduct weekly 1:1s with direct reports and develop a regular cadence of skip level meetings with manager’s reports
- Work on strategic proposals/deals for Pythian’s global customer base
- Manage the pre-sales process including ensuring calls are staffed with the correct technical resources, etc.
- Be a sales enabler, partner on options for delivery, participating in sales discussions, remotely and at customer sites as required
- Meet regularly with Pythian partners to ensure smooth operations and continued business partnership
- Assist in the creation of public facing marketing material (blogs, podcasts, public speaking)
- Feedback to Offerings on what is resonating and what delivery is hearing in the field
- Financial forecasting, accounting and measuring profitability of engagements with a strong focus on maintaining strong margins and conversation across the practice
- Grow and scale your managed services practice to deliver on Pythian’s market opportunity
- Be an executive sponsor to assigned client engagements
- Employee engagement and retention of our global talent
- Ensure the delivery of exceptional quality of service provided by their practice to Pythian customers
- Deliver to defined KPIs, gross margin and resource utilization targets
- Ultimate point of alert escalation for the Practice
What we need from you:
- Leadership Experience: Demonstrated experience as a manager or director of a technical team or practice with at least 5 years of experience. Experience managing managers is an asset.
- Global Acumen: Experience leading global teams and an appreciation of different cultures, with the ability to collaborate on meaningful and consistent global solutions.
- Technical Foundation: A technically relevant background such as system administration, SRE, database administration,...
Pythian is a globally trusted partner that supports customers with data, analytics, and AI solutions implementation. With three decades of experience and a team of expert consultants, they help solve critical challenges by optimizing data ecosystems and increasing ROI.
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