Director of Corporate Communications

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Communications team shapes how our story shows up in the market, with a focus on building trust, clarity, and relevance across external audiences. The team partners closely with leaders across the company to connect business performance, industry context, and innovation into a narrative that is timely, credible, and differentiated. As the Director, Corporate Communications at Upstart, you will lead and partner on key aspects of our corporate communications strategy, with a focus on executive visibility, corporate messaging, media relations, and thought leadership. In this role, you will help position Upstart and its leaders at the center of important conversations shaping lending, AI, consumer finance, and the broader economy. You will operate across strategy and execution, partnering with senior leaders while driving proactive storytelling that builds credibility over time. How you’ll make an impact

Define and evolve Upstart’s corporate narrative, ensuring it is grounded in company performance, industry dynamics, and the broader economic landscape.
Develop and execute communications programs that increase Upstart’s visibility across business, financial, technology,and mainstream media.
Build and elevate the external profiles of Upstart executives through media strategy thought leadership platforms speaking opportunities,and contributed content.
Counsel senior leaders on messaging positioning media engagement,and high-stakes communications moments with sound judgmentand consistency.
Partner with Investor Relations Legal Marketing Growth,and Internal Communications to align messaging across external touchpointsand audience moments.
Translate complex topics including lending credit AI regulation,and macroeconomic trends into clearand compelling stories for external audiences.

Minimum Qualifications

Bachelor’s degree in Communications Journalism Public Relations English Marketing Business or a related field or equivalent practical experience.
10+ years of experience in corporate communications public relations executive communications or a related field.
5+ years of experience developing corporate messagingand media relations strategies for a public company high-growth technology company fintech or other regulated industry.
Experience building executive visibility programs supporting senior leaders through media interviews speaking engagements sensitive communications moments.
Experience partnering cross-functionally with functions such as Investor Relations Legal Marketing executive leadershipto deliver coordinated external communications.

Preferred Qualifications

Knowledge of the media landscape across business financial technology consumer outlets.
Ability to translate complex business financial policy topics into clear audience-centered messaging thought leadership.
Experience identifying proactive storytelling opportunities tiedto industry trends macroeconomic developments news cycle.
Skills in developing contributed content messaging frameworks executive communications materials for senior leaders.
Experience using AI platforms tools to improve communications workflows insight generation team effectiveness.

Position location This role is available in the following locations: Remote Travel requirements As a digital first company majorityof your work can be accomplished remotely Majority employees can live work anywhere US Canada (outside Quebec) but expected spend high quality timein-person collaborating via regular onsites meetings Onsite cadence varies depending team role most teams meet once twice per quarter2–4 consecutive days at time. Compensation & Benefits Summary: At Upstart your base pay is one part total compensation package The anticipated base salary for this position expected within below range Your actual base pay depend geographic location–with “digital first” philosophy compensation regions vary depending location Individual pay determined job-related skills experience relevant education training Your recruiter can share more about specific salary range preferred location during hiring process. In addition Upstart provides employees target bonuses equity compensation generous benefits packages including medical dental vision401k. United States | Remote - Anticipated Base Salary Range $195800—$271000 USD What you'll love: At Upstart benefits designed support health financial well-being family personal growth including:

Competitive compensation base pay bonus opportunities annual equity grants vest quarterly
Retirement benefits including401(k) Group Retirement Savings Plan company match $2 for every $1 contributed up to $15000 annually (USD US CAD Canada)
Employee Stock Purchase Plan (ESPP) discounted stock purchase options eligible employees (US only)
Comprehensive health coverage medical dental vision wellness resources US supplemental health coverage Canada
Health Savings Account contributions from Upstart eligible plans (US only)
Income protection benefits life insurance disability coverage added financial security
Paid time off sick leave company holidays aligned local requirements
Paid family parental leave support caregiving major life moments (duration varies country)
Family-centered benefits support fertility parenthood caregiving needs
Employee Assistance Program (EAP) mental health support life-centered resources
Financial wellness resources access financial planning tools financial concierge service (US Only)
Annual wellness allowance support physical emotional well-being personal development based what matters most you
Annual productivity allowance invest relevant tools resources need do best work no matter where work from
Connection community team events all-company updates employee resource groups (ERGs)
Onsite perks catered lunches fully stocked micro-kitchens offices Bay Area Austin Columbus New York City (opening Summer2026)

For roles based Canada please note not currently able hire Quebec. Upstart is proud Equal Opportunity Employer committed inclusive fair hiring practices. If require reasonable accommodation completing application interviewing pre-employment testing otherwise participating employee selection process email candidate_accommodations@upstart.com