About Us

• Virtual-first primary care organization reimagining healthcare access and experience.
• Mission: Deliver comprehensive, high-quality, compassionate care integrating technology, data, and human connection via digital platform and in-person visits.
• Care provided exclusively to patients in the US; team distributed across US and Canada.

Description

• Senior HR leader for distributed team across US and Canada.
• Responsible for building, developing, retaining high-performing teams aligned with mission and values.
• Strategic and hands-on role covering total rewards, performance management, talent development, succession planning, HR operations.
• Ensures compliance with employment legislation in both countries.
• Reports directly to CEO; trusted advisor to leadership using data and HR metrics for strategic decisions.
• Preference for candidates based in Montreal area; remote work allowed.

Responsibilities:

Total Rewards

• Design/manage competitive compensation and benefits programs (US & Canada).
• Conduct compensation benchmarking studies.
• Oversee equity compensation programs via Carta.
• Manage benefits programs (medical, dental, vision, disability, life insurance, RRSP/401(k) matching).
• Partner with Finance on total compensation budget.

Performance Management

• Build/lead performance management framework supporting growth/accountability/results.
• Design performance review cycles, goal-setting (OKR/MBO), feedback mechanisms.
• Use ADP and HRIS tools for performance workflows and reporting.
• Partner with managers on performance issues and promotion decisions.

Talent Management & Career Development

• Develop talent acquisition, onboarding, retention, internal mobility strategies (US & Canada).
• Build career pathing frameworks and development programs.
• Design learning/development initiatives including leadership programs.
• Conduct talent assessments and stay/exit interview analysis.
• Manage employee lifecycle using ADP.

Succession Planning

• Lead succession planning for key roles ensuring business continuity.
• Partner with CEO/senior leadership on high-potential employees development plans.
• Maintain succession readiness map using talent reviews/performance data.
• Identify capability gaps; recommend hiring/development/restructuring strategies.

HR Operations & Compliance (US & Canada)

• Oversee HR operations ensuring compliance with federal/provincial/state/local laws including Quebec labor law.
• Administer ADP HRIS platform for payroll/data/compliance reporting.
• Create/enforce HR policies/handbooks/SOPs for both geographies.
• Manage full employee lifecycle with equitable/legal compliance practices.
• Partner with legal counsel/Finance on cross-border employment matters.

HR Metrics & Executive Reporting

• Define/track/present key HR metrics/KPIs regularly to Leadership (headcount, attrition, engagement scores etc.).
• Build/maintain HR dashboards translating data into strategic insights.
• Use data from ADP/Carta to identify trends/risks/recommendations.

Strategic HR Leadership

• Trusted advisor to CEO/senior leadership on people matters including organizational design/headcount planning/culture/change management.
• Lead People & Culture team through growth/transformation fostering high-performance culture.
• Partner with Finance on People & Culture budget management.
• Stay current on HR trends/best practices/regulatory changes in North America.

Skills / Qualifications Required:

• 10+ years progressive HR experience including 5+ years leadership role across Canada and US.
• Proven ability to develop/execute HR strategies aligned to business goals including change management/workforce planning/talent development/engagement.
• Hands-on experience in recruitment/onboarding/performance management/compliance/HRIS implementation.
• Strong track record managing compensation/benefits/budgets/HR metrics/KPIs.
• Strong understanding of relevant employment laws in Canada and US (Quebec preferred).
• Expertise in employee relations/coaching/culture-building/diversity/equity/inclusion commitment.
• Experience leading/mentoring HR teams through growth/change.
• Fluently bilingual English/French essential for communication across Canada and US teams.
• Willingness to travel quarterly to Montreal if not living there.

Skills / Qualifications Preferred:

• Experience at startups or VC funded companies.
• Experience managing large non-exempt hourly workforce.
• Human Resources Professional Certification (e.g., CRHA).
• Experience with ADP, Slack, Notion, Carta, MS Office and Google Suite.

Compensation:

Market-aligned and performance-led pay reviewed regularly. Final offers tailored by skills/location within regional pay bands.

Benefits:

vary by country/location; confirmed during interview process. Includes:

• Flexible vacation/sick leave/statutory holidays
• Medical/Dental/Vision/Disability/Life insurance
• Mental health programs and Employee Assistance Program (EAP)
• RRSP/401(k) company match up to 4%
• Annual reimbursement for eligible training/professional programs

Additional Notes:

circle medical is an equal opportunity employer committed to diversity without regard to protected statuses under law.