Director of Quality Assurance

Remote Location: Remote – Anywhere (Open to applicants located anywhere around the globe) Fueled is a leading digital strategy, design, and engineering agency. We are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR. As Director of Quality Assurance, you’ll shape and lead the QA function within our Content Solutions practice, thriving in an environment where ambiguity is common and turning it into clarity and momentum. You’ll approach each new challenge as an opportunity to build something meaningful, working closely with cross-functional partners across Engineering, Delivery, and AI Enablement to move work forward in thoughtful and pragmatic ways. In this role, you’ll guide the evolution of manual QA, introduce AI-assisted testing where it creates real impact, and help define where selective automation improves outcomes. By creating clear standards, supporting strong collaboration across teams, and staying curious about how quality practices can evolve, you’ll make an impact that’s felt by our teams, our clients, and the people who use the products we help build. Within your first 6 months, you will assess the current QA practice and define the operating model, standards and leadership structure to support Content Solutions in 2026 and beyond. Intentionally remote and globally distributed across six continents, our team thrives in a culture that values flexibility, ownership, and collaboration. We care deeply about craft, clarity, and momentum, and we build environments where people can do their best work while growing their impact.

What you will do:

• Guide the QA strategy for Content Solutions, shaping how quality is delivered across CMS builds, retainers, and platform extensions.
• Build and evolve QA operating models that balance quality, cost efficiency, distributed teams, and partner support.
• Enable the adoption of AI-assisted QA practices that improve coverage, consistency, and tester effectiveness.
• Partner with engineering and delivery leaders to define where manual testing, AI assistance, and selective automation provide the most value.
• Represent QA leadership in cross-functional planning, portfolio discussions, and key client conversations.

What you will achieve:

• Establish clear QA standards,...