Dispatch Supervisor- Bronx

Bronx, NY About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization. Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role

The Dispatch Supervisor's responsibility is to assist Delivery Specialists and Dispatch Associates, as they navigate product drop offs, payment pickups, and customer service communications to retailers. Other duties include viewing/preparing paperwork, assisting with vehicle loading and unloading, and scheduling delivery routes along with delegating tasks to dispatch associates.

Responsibilities:

• Supervise the overnight intake of long-haul transfers and cross-hub shipments, ensuring all incoming products are accurately unloaded, staged, and documented in BioTrack and internal systems
• Prepare, stage, and load delivery vehicles for the upcoming delivery shift, verifying correct orders, manifests, invoices, and Biotrack alignment
• Operate lift gates, forklifts, and pallet jacks to securely move and organize pallets and product within the warehouse
• Coordinate dispatch paperwork including manifests, AP summaries, and invoices, ensuring route documentation is complete and accurate before drivers launch
• Support real-time driver communications during dispatch window, acting as point of contact for delivery questions, invoice edits, payment coordination, and retail follow-up
• Track and monitor reschedules, rejected product, and reverse logistics to minimize disruptions and ensure operational flow
• Provide leadership and task delegation to overnight dispatch associates and drivers, ensuring timely execution of all staging and vehicle prep
• Audit and update internal trackers with order status, launch updates,...