USD per year
Job Title
Doula Navigator / Community Doula - Bilingual (Chattanooga, TN)
Job Description
Overview
At Malama, moms are our north star. We meet moms where they are, in real lives not ideal patient scenarios, and we design care that works for those who are historically underserved. Our Doula Navigators show up as co-conspirators, not service providers — delivering presence, confidence, and calm, and treating every mom as a capable, whole person whose instincts matter. We're outcomes-driven in the truest sense: we generate evidence from every interaction, change what isn't working when the data tells us to, and measure success by whether we're transforming lives, not just completing encounters. We step into the gap for moms, for each other, and for the communities we serve — and if that's the kind of work that gets you out of bed, then this role is for you. We are seeking Community Health Workers or Community-Based Doulas to use our tools and serve our members as their Doula Navigators. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.
Role Responsibilities:
- Deliver Care Management to Meet Patient Needs
Conduct outreach, check-ins,... comprehensive assessments to identify and meet patient needs via phone calls,... SMS,... video calls,... or in-person encounters (based on patient preference); Assist patients with appointment setting,... office visits,... social services application,... among other requests
- Coordinate Care Services and Referrals to Completion
Advocate for patient needs by coordinating with health plans,... service providers,... multi-disciplinary care teams to drive services to completion
- Communicate to Empower Patient Learning
Utilize evidence-based practices like motivational interviewing,... trauma-informed care,... harm reduction to engage with and communicate information to patients towards positive habit change
- Utilize Technology to Document,... Track,... and Improve Services
Utilize required care management portals for all care coordination... services provided in a timely manner; meet patient caseload targets... prioritize services according to intensity,... need,... required follow-up.
Requirements
- 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager,... Social Worker
- Must be a certified birth doula prior to employment, or commit to completing Malama-sponsored doula training (training,... attend 3 births,... complete CPR training,... etc) after onboarding... enroll in DHCS Medicaid
- Reliable... responsive... text... calls! Adaptable... excited... learn new technology - Comfortable using Google Workspace (Sheets,... Docs,... Drive), Notion,... Slack,... Zoom; eager... learn more
- A people's person... team player - one of our care values is Be the Bridge.... Positive... empathetic serving members/clients; open... honest when providing internal feedback...
- Mission-driven,... Impact-oriented - Passionate about health,... technology,... Malama's mission improve maternal health outcomes close equity gaps
- Fluent English (written/verbal) AND bilingual Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
- Located Chattanooga TN
Benefits
- $18-23 per hour starting rate
- Flexible work hours suit your needs
- Opportunity contribute fast-growing healthcare technology startup
- Training educational opportunities
- Applications reviewed rolling basis - apply early!
Equal opportunity
Malama equal opportunity employer strongly encourage applications recent graduates,... early-career advocates,... Black Indigenous Latina/x women color; people lived experience pregnancy; community members.... Passion community roots & commitment birth equity matter most.
Location Information
Harrison / Chattanooga area Tennessee (TN), United States
Remote Work Mention
Position described as Hybrid
Employment Type
Full time
Experience Level
1-2 years experience preferred
Salary Information
$18-$23 per hour starting rate
Malama combines community-based doulas, remote monitoring, and care navigation to support pregnancy and postpartum. Trusted by clinics, health systems, and Medicaid plans nationwide.
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