Enablement Coordinator

North America What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs. This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed. You will work closely with our Enablement Lead to manage training programs, maintain enablement systems, support onboarding, and ensure that enablement resources are accurate, accessible, and continuously improved. Your work will directly impact how quickly new hires ramp, how effectively our teams adopt tools and processes, and how well our global revenue teams stay aligned. Our Enablement team is focused on helping Cloudbeds’ revenue teams perform at their best. We partner closely with Sales, Marketing, Product, and Operations to deliver training, resources, and systems that support every stage of the customer journey. We are a highly collaborative team that values structure, clarity, and continuous improvement. The people who thrive here enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes. People who do well on this team are proactive, detail-oriented, and take pride in keeping things organized. They enjoy being the go-to person others rely on and find satisfaction in helping teams operate more efficiently. What You Bring to the Team:

• Support inbound Sales questions and manage internal support channels to ensure timely responses.
• Manage Salesforce case queues and support internal request workflows.
• Maintain and organize knowledge systems (Guru and other tools), ensuring content is accurate and up to date.
• Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials.
• Support onboarding programs, including kickoff coordination, learning path management, and survey tracking.
• Assist in the creation and maintenance of product, partner, and process training programs.
• Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups,...