Enterprise Account Director

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for an Enterprise Account Director to join our team! Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an Enterprise Account Director, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. Who will love this job:

• A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A thoughtful mediator - you’re consultative, receptive and authentic through tough situations and hard-to-close negotiations
• A collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customers
• A builder and problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You leverage AI tools to create custom workflows and streamline tasks. You can roll with the punches and adapt, and are excited to be a part of the fix

What you’ll do:

• Effectively manage a book of business of our most strategic accounts
• Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
• Build strategic account plans that map out expansion and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success managers and leverage product expertise to solution for customer pain points
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
• Travel occasionally to on-site client meetings, industry events and conferences, internal sales kick-offs, etc.

You should have:

• Several years of demonstrated experience in renewals and expansion, working with executive collaborators in Enterprise (1,000+ employees) accounts
• A consistent track record of meeting or exceeding quotas
• Excellent project management skills
• Ability to lead complex negotiations with multiple cross-functional stakeholders
• Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control
• Demonstrate mastery in lifecycle revenue management, providing high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio
• Act as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation, and growth opportunities
• Experience with HR industry and SaaS, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
• Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $123,750.00 base pay Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation including stock option awards bonuses merit increases Additionally certain roles have opportunity receive sales commissions based terms sales commission plan applicable role. Greenhouse provides variety benefits employees including medical dental vision insurance basic life insurance mental health resources financial wellness benefits fully paid parental leave program For US-based employees offer short-term long-term disability coverage 401(k) plan company match U.S based employees also receive per calendar year up 14 scheduled paid holidays up 80 hours paid sick leave Non-exempt employees accrue up 20-25 days paid vacation time annually depending tenure exempt employees have flexible paid time off PTO.