Enterprise Account Executive (East Coast)

Location Remote, US Department Sales Enterprise Account Executive closes deals. This one builds a category. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Enterprise Account Executive AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have. Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter. The Role You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable. You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.
• Located in the East Coast region (see application for eligible cities).

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end.Outbound is your starting point with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a3–5x qualified pipeline with consistent disciplined hygiene.
• Challenge enterprise buyers product engineering CX leaders to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex multi-threaded sales processes across large organizations aligning stakeholders at every level.
• Bring a consultative lens to every deal; understand customer's business deeply before you ever pitch solution.
• Use AI to automate research prep follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in fast-moving environment; not just execute playbook.

Added Value:

• Formal SaaS sales training from competitive high-performance environment.
• Background at top-tier professional services firm (investment banking management consulting or similar).
• Experience selling AI Customer Support or Customer Experience software.
• Previous success selling to enterprise developer product teams.
• Familiarity with vertical industries like communities live-streaming on-demand ecommerce gaming.
• Hands-on experience with AI workflow tools such as Claude Make n8nor similar platforms automate scale personal team productivity.
• Experience building deploying AI agents custom GPTs automated pipelines measurable impact sales outcomes.

What we offer: We take care people who build future.Here's some what expect join Sendbird:

• Medical dental vision coverage us: Sendbird covers100% premium employees roughly80% dependents.
• Generous time off:20 days PTO13 company holidays7 sick days2 rest rejuvenation days1 volunteer day birthday off.
• $3_500 annual "Be Your Best Self" boost: Spend anything helps grow.Gym memberships therapy books courses massages more.
• Parental leave all new parents: Time present moments matter most.
• 401(k) day one: Auto-enrollment flexible contributions access Vanguard's investment platform.
• HSA FSA options: Pre-tax accounts cover healthcare dependent care commuter expenses.
• Life disability coverage fully paid: Life insurance AD&D2x salary plus short long-term disability no cost you.

Pay Transparency For cash compensation set standard ranges roles based function level geographic location.To determine ranges utilize variety compensation data benchmarked against similar-stage growth companies.A reasonable estimate current salary range this role $230000-$300000 OTE.This range specific San Francisco Bay market.We consider several factors making final compensation decisions including skill sets experience training licensure certifications other business organizational needs which may cause specific offer vary amount listed above. Flexible Work Policy Offer flexible work schedule Sendbird.Value collaboration relationship building.With values mind require employees within hour's commute range local office gather team office three days week minimum.Some roles require frequent in-office schedule.Please work manager understand office time requirements position. What diversity inclusion mean us There no such thing perfect candidate best employees come wide range backgrounds experiences skill sets.Sendbird place everyone learn grow.Respect promote encourage diversity equal employment opportunities encourage apply role excites you. Why Sendbird We're not optimizing existing market defining new one.Delight.ai sits intersection decade conversation infrastructure AI moment reshaping every customer relationship planet.If want own territory build something real part team moving genuine urgency place.Sendbird building AI workforce tomorrow hire way too.Learn interview process evaluate candidates role AI plays along way.