USD per year
Help finance teams launch, love, and scale on JustPaid
Part-time, work anywhere š° $1K - $50K š 0.01% - 2.00% equity š Remote As a key member of our Customer Experience team, you will play a critical role in helping customers successfully implement and adopt JustPaid. This role is part finance expert, part operator, part trusted advisor. You'll work directly with founders, CFOs, controllers, and finance teams to understand how they run revenue today ā and help them design a cleaner, more automated future using JustPaid.
Ready to apply?
Apply for this position We review direct applicants first Visa: US citizenship/visa not required
Our Mission
JustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies. We are building the financial operating system for the next generation of businesses. Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down. The financial stack today is broken. We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money. š Watch a 2-minute video on what we're building
Our Story
JustPaid is building the AI finance operations layer for modern businesses. Finance teams today are overwhelmed by fragmented systems, manual follow-ups, and reactive workflows. We believe finance should be proactive, automated, and strategic ā not stuck chasing invoices or reconciling spreadsheets. JustPaid replaces manual quote-to-cash processes with intelligent automation, AI-driven insights, and clean integrations across the finance stack. Our goal is simple: help companies close deals faster, get paid on time, and scale revenue operations without adding headcount.
Role Summary
You'll own the implementation journey from kickoff to go-live, and continue supporting customers post-launch to ensure long-term success and expansion. You'll work closely with Product, Engineering, and Sales to bring real customer feedback into the product and help shape how JustPaid evolves.
What You'll Do
- Lead end-to-end customer implementations from onboarding through go-live
- Map each customer's revenue model, billing workflows, and finance stackāand configure JustPaid accordingly
- Migrate and validate customer data (quotes, contracts, invoices, customers)
- Train finance and ops teams so they're confident using JustPaid daily
- Own customer relationships during implementation and post-launch
- Drive adoption, surface workflow improvements, and identify expansion opportunities
- Partner with Product and Engineering to escalate bugs, relay feedback, and shape the roadmap
- Create and refine implementation best practices, templates, and internal documentation
What We're Looking For
Experience
- 2+ years in finance, accounting, audit, revenue operations, or financial systems
- Strong preference for hands-on experience supporting finance teams
- Bonus: 2+ years in customer success, implementations, or solutions consulting for B2B SaaS
- Bonus: experience with NetSuite, QuickBooks, Xero, Stripe, HubSpot or Salesforce
Skills
- Strong understanding of billing invoicing AR (accounts receivable) revenue workflows quote-to-cash
- High technical aptitude (you learn systems quickly donāt fear complexity)
- Solid Excel Google Sheets skills
- You can translate messy real-world workflows into clean system configurations
Personal Attributes
- Proactive ownership-drivenāyou don't wait to be told what to do
- Calm under pressure detail-oriented able to manage multiple customers at once
- Clear communicator who can confidently work with senior finance leaders
- You enjoy untangling complexity building better systems
- Growth mindsetāyou want to continuously improve how things work
Why This Role Is Special
Work with Leaders
You'll work directly with founders senior finance leaders
Become Elite
You'll see dozens of real finance systems up close become elite at how modern revenue actually runs
Shape the Product
you'll have real influence customer patterns you uncover will shape product you'll help build playbook customer experience function early days if you're smart driven excited build modern finance infrastructure small team moves fastāwe want hear you. š More about our team here
Interview Process
you will start Zoom conversation team founders see fit instead long drawn interview loops keep things simple may ask walk us through your experience customer implementations approach onboarding training finance teams handled challenging customer situations past prefer share examples successful implementations you've led customer relationships built move fast respect your time decisions made quickly unnecessary steps especially excited work people based Bay Area build anywhere work tight founder-led team.
Ready join us?
take next step apply help us build financial operating system next generation businesses. Apply position Questions? Email careers@justpaid.ai
JustPaid provides billing automation for B2B that simplifies complex workflows with AI billing from start to finish. It automates billing from invoice to payment, including creating, sending, and tracking invoices automatically with custom pricing models, scheduled billing cycles, and real-time payment tracking. It offers collections on autopilot with automated payment reminders and escalation sequences that adapt to customer behavior. Connects the entire finance stack by syncing Stripe, QuickBooks, Xero, Salesforce, and other platforms into one unified dashboard. Backed by Y Combinator (W23). SOC-2 Certified and GDPR Compliant.
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