Finance Operations Lead

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role: Netomi is looking for a Finance Operations leader to own the day-to-day machinery that turns contracts into invoices, invoices into cash, and policies into disciplined execution. This role sits at the intersection of finance, operations, systems, and customer execution. The right candidate is process-oriented, highly organized, and comfortable building structure where structure does not yet exist. They will step into an environment with an existing finance generalist and will be expected to establish clear ownership boundaries, absorb and uplevel that function over time, and build a team that operates with consistency and minimal firefighting. This person should be equally comfortable troubleshooting a billing edge case, tightening an approval workflow, and implementing automation that reduces manual work.

Responsibilities:

• Own customer billing operations from contract setup through invoice generation, delivery, tracking, and issue resolution.
• Manage collections workflow and AR follow-up in partnership with account owners, while maintaining a professional customer experience.
• Build and improve finance operating processes across expense management, vendor onboarding, approvals, purchasing controls, and payment operations.
• Partner with Accounting to ensure transactions flow correctly into the books and month-end close.
• Administer and optimize core tools such as Ramp, Brex, Expensify, billing systems, and related workflows.
• Document SOPs, define handoffs, and create KPI dashboards for billing timeliness, collections, vendor turnaround, and process quality.
• Identify and implement automation opportunities that reduce manual touches and improve accuracy.
• Support contract review from a commercial and financial lens, including pricing, invoicing implications, and approval requirements.
• Establish clear ownership and working structure with the existing finance generalist...