Forward Deployed Engineer

Billing Automation for B2B that actually works. 💰 $1K - $100K 📍 California/Remote 🎯 1+ years We are hiring a Forward Deployed Engineer who is deeply technical, highly communicative, and comfortable working directly with customers every day. This is a remote, engineering-embedded role where you will work closely with core engineers and the founders, while also acting as a support engineer and technical partner for customers.

Our Mission

JustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies. We are building the financial operating system for the next generation of businesses. Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down. The financial stack today is broken. We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money. 👉 Watch a 2-minute video on what we're building

Role Summary

This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success. You will:

• Implement customers end-to-end
• Own customer onboarding and data imports
• Communicate with customers constantly
• Turn real customer needs into shipped product

What You'll Do

Customer Communication & Support

• Act as the primary technical point of contact for customers
• Communicate with customers daily via Slack, email, and video calls
• Own customer issues from report → diagnosis → resolution → follow-up
• Provide hands-on support engineering for production issues and edge cases
• Clearly explain issues, timelines, and tradeoffs in strong, professional English

Forward-Deployed & Implementation Work

• Lead customer implementations end-to-end
• Import and configure all customer data
• Translate customer requests into clear technical requirements
• Partner with sales during technical discovery and scoping
• Be accountable for customers going live successfully

Engineering & Product Work

• Work day-to-day with core engineers
• Build customer importing tools used daily by finance teams and founders
• Work across the stack and touch real production systems
• Contribute directly to the codebase where appropriate
• Feed customer feedback back into product and technical direction

Compensation Structure

• Fixed base salary (stable, predictable)
• Implementation success fee paid per successful customer go-live

Success fee is triggered when:

• • Customer is live in production
• • Implementation meets agreed success criteria

Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.

Working Hours & Environment

• Working Hours: Central Time (CT) business hours required
• Must be available during CT time to support customers
• Fully remote role
• Required for real-time collaboration with customers, engineers, and founders
• Occasional off-hours work may be required for go-lives or escalations

Remote does not mean asynchronous-only — live collaboration matters

What We're Looking For

Technical

• Full-stack engineer, developer, or hacker
• Strong software engineering fundamentals
• Comfortable working with APIs, integrations, and production systems
• Able to debug real customer problems and ship fixes
• Writes clean, maintainable code

Communication

• Excellent spoken and written English is required
• Comfortable leading customer calls independently
• Clear, calm, and trustworthy communicator
• Respects users and explains complexity without condescension

Mindset

• Ownership mentality and high agency
• Comfortable with ambiguity and fast iteration
• Loves learning, building, and making decisions
• Titles matter less than impact here

defaults to impact over titles. # What We Value # # Strong fundamentals # # High ownership # # Comfort with ambiguity # # Clear communication # # Respect for users # You do not need to check every box. If you are smart driven excited about building something that actually matters we want to hear from you. # Why This Role Is Special # # Work with Founders # You will work directly with founders have real influence on product direction. # Ship Fast # Your work will reach real customers quickly Customer feedback will shape what we build next. # Own End-to-End # You will own meaningful parts of product help make every customer love company. This chance build early build deeply grow alongside small team cares about doing things right way If want look back one day say "I helped build that from ground up" — this role. 👉 More about our team here