USD per year
Forward Deployed Product Manager
Location: San Francisco Employment Type: Full time Department: Product Compensation:
- L5: $155K – $175K + Equity
- L6: $175K – $195K + Equity
About Probably Genetic
Probably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible. We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development. We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it. Probably Genetic has raised multiple rounds of funding from Silicon Valley’s best investors, including Threshold, Khosla, and Y Combinator, and offer competitive salaries, comprehensive benefits, and meaningful early stage equity.
About the role
We are looking for a Forward Deployed Product Manager who will own the end-to-end customer relationship for biopharma partners: serving as a primary point of contact, delivering proactive insights, and translating customer needs into product improvements that drive retention and growth.
What you will do
- Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
- Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
- Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts; identify patterns and translate them into actionable product feature requests and roadmap
- Prepare and deliver polished data-driven insight packages and presentations for customer stakeholders by turning raw data into clear compelling narratives
- Partner closely with BD and engineering teams to scope/prioritize customer-informed improvements; serve as internal voice of the customer
- Support ownership of customer-facing product and related tooling; contribute to product management/roadmap decisions
- Build lightweight AI-assisted tools/automations to streamline reporting/reduce manual effort over time
- Collaborate with leadership on account strategy renewal planning expansion opportunities across biopharma/insurance portfolio
Who you are
We are looking for a few specific things that will help you succeed in this role:
- 5+ years experience in customer success solutions forward-deployed engineering product management or related client-facing role — ideally in biopharma healthtech or data-driven B2B environment
- Demonstrated ability to independently manage senior stakeholder relationships at large organizations including running proactive account cadences handling escalations
- Strong data fluency — comfortable working in spreadsheets ideally with SQL or Python to pull clean package insights without heavy analytical support
- Excellent written/verbal communication; experience producing polished customer-facing deliverables (decks dashboards summaries)
- AI native; use AI tools routinely; comfortable coding lightweight solutions without engineering support
- Experience translating customer feedback into product requirements working with engineering teams
Preferred but not required (learn on the job)
- Familiarity with rare disease genetics biopharma drug development lifecycle
- Experience with patient-facing or healthcare data platforms
- Formal product management experience or ownership of a customer-facing platform/tool
Additional qualities:
- Empathy being a good person due to working with marginalized populations
- Patient-focused motivation for positive human impact
- Comfortable in fast-paced ambiguous environments rapid change
- Action-oriented excited about building company from ground up
What Probably Genetic offers:
- Engaging supportive team mission-driven to improve lives
- Fair compensation + competitive early-stage equity grants
- Generous flexible time off policy actually used
- Parental leave benefits (12 weeks birthing/non-birthing)
- Hybrid/flexible work high trust/autonomy policy pet-friendly office downtown SF near transit work from anywhere policy up to 4 weeks/year regular team retreats exciting destinations health benefits medical dental vision therapy FSA 401k plans included.
Note: This role also listed as Solutions Architect; both postings represent same hiring opportunity.
Probably Genetic is a leading company in the field of genetics, specializing in the detection of rare genetic diseases using simple DNA tests. They offer customized solutions for patients and doctors, simplifying diagnosis and helping to find answers. Their services include free testing, insurance-billed care, and research advancing rare disease diagnosis. They focus on affordable genetic testing for rare diseases and have helped diagnose more than 50% of people who previously had unexplained symptoms. The company provides global coverage with services available to clients in different countries.
View Company Profile