USD per year
Forward-Deployed Product Manager
Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.
About the Role
We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.
What You’ll Do
- Gather and Clarify Requirements
- Work directly with clients to understand business needs and pain points
- Translate those needs into clear, prioritized requirements for engineers
- Own the Client Relationship
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
- Proactively manage expectations, timelines, and feedback loops.
- Support Internal Teams
- Provide context and clarity to engineers to help ensure smooth delivery.
- Ensure alignment between what was requested, what’s being built, and what’s being shipped.
- Build Repeatable Patterns
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
- Help improve internal handoff flows, requirement intake, and communication patterns.
- Shape the Product Roadmap
- Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.
Requirements
- 2+ years in a software company; experience in SaaS, ERP or composable software preferred.
- Understanding of modular solutions, low-code platforms, or customer-centric software deployments preferred.
- 5+ years in product management, solutions, customer success or consulting roles with strong client interaction.
- Proven ability to engage with technical and non-technical stakeholders.
- Experience managing customer relationships and translating business needs into actionable product requirements.
- Exceptional communication skills; ability to make complex things simple and actionable.
- Organized and structured thinker who can reduce ambiguity.
- Technically fluent enough to collaborate with engineers and ask the right questions.
- Based in or willing to be frequently present in Los Angeles; approximately 20% travel.
Nice to Have
- Experience with ERP, internal tools or operational SaaS products.
- Familiarity with APIs/data workflows/developer platforms (nice to have)
Benefits
Salary range: $130K - $170K plus bonus Benefits include health insurance; dental insurance; vision insurance; flexible PTO; more.
Location Info
US / Remote (US) Based in or willing to be frequently present in Los Angeles (~20% travel)
Employment Type
Full-time
Experience Level
6+ years total experience (5+ years product management/related roles + 2+ years software company experience)
Tailor is a headless ERP platform designed for modern operators who need flexible, composable, and modular solutions. It offers an API-first architecture that integrates backend operations with various tools such as Shopify, QuickBooks, Netsuite, Odoo, and 3PLs. Tailor is secure (SOC 2 compliant), scalable, and features an intuitive, customizable user interface. The company aims to replace rigid legacy ERP systems with a flexible and fast-processing platform.
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