USD per year
TL;DR
You’ll work directly with the founders to own success, ROI, and executive relationships across our largest customers (6–7 figure accounts, thousands of patient beds). You’ll start as a hands-on IC— deep in accounts, data, and escalations— while building the systems that ensure our customers win, renew, expand, and become long-term champions. As we scale, you'll be responsible for building out the team.
The Company
Hospitals still run their most important operations—staffing, labor planning, and capacity—on paper, spreadsheets, and guesswork. The result: thousands of wasted hours, millions in unnecessary labor spend, and frontline teams stretched thin. Vitalize replaces this with intelligent, automated staffing operations. Our platform gives clinical leaders real-time decision support to reduce manual work, lower labor costs, and unlock patient capacity across the enterprise. Labor accounts for ~60% of hospital costs, and our research shows over 20% of that spend is preventable. By proactively aligning labor supply with patient demand, Vitalize helps health systems operate more efficiently, safely, and sustainably. We’re building the core operating system for hospital workforce operations—competing directly with legacy incumbents, and winning. We’re live across 20+ hospitals, near eight figures in revenue, have raised from top investors, and have 3×’d revenue in the last three months.
The Role
You’ll own post–go-live success for our largest customers: managing executive relationships, controlling the ROI narrative, and ensuring customers realize and understand the value Vitalize delivers. You’ll act as a player–coach—personally managing key accounts while building the systems, tooling, and operating cadence that will scale Customer Success as we grow past our next phase. You’ll work directly with the founders, Deployments, and Customer Ops to ensure we are proactive, data-driven, and disciplined in how we manage customer health and expansion opportunities. We strongly believe gold-standard customer success can truly be a real differentiator. You will define what gold-standard looks like in this role.
What You’ll Do
Own customer outcomes and ROI
- Define, track,...
Vitalize is an AI platform that transforms how health systems optimize labor, supercharging capacity and operations. It unifies staffing, scheduling, flow, and capacity to replace reactive processes with proactive, optimized operations. Vitalize works as a true operating partner to health systems with deep integration and robust change management. The platform interfaces with existing HR, payroll, T&A, and EMR systems. Core features include AI-Powered Scheduling, Command Center for Staffing Offices, Flow and Capacity Optimization, and Predictive Analytics. The company emphasizes forward deployment with on-site teams from day 1 to drive change management and ROI. Vitalize operates across acute, procedural, and ambulatory care.
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