Fraud Specialist, Trust & Safety

About Vercel:

• Provides tools and cloud infrastructure for developers to build, scale, and secure a faster, personalized web.
• Known for v0, Next.js, AI SDK.
• Customers include Ramp, Supreme, PayPal, Under Armour.
• Mission: Enable the world to ship the best products.

About the Role:

• Join Trust & Safety team protecting platform integrity from fraud, phishing, malware, CSAM, platform abuse, IP/DMCA infringement.
• Collaborate with Operations, Product, Finance, Engineering to strengthen and scale fraud prevention.
• Analyze fraudulent activity; refine detection systems; develop operational processes.
• Location: Offices in SF, NY, London, Berlin with in-office anchor days (Mon,Tue,Fri) if local; fully remote otherwise.

Responsibilities:

• Investigate abuse causing financial loss or reputational risk.
• Monitor and improve fraud detection and anomaly alerting systems.
• Develop/refine workflows to scale fraud prevention.
• Manage internal tooling and fraud rules performance.
• Work cross-functionally to mitigate risk.
• Represent Trust & Safety in incident response and mitigation.

Requirements:

• 3+ years in fraud/chargeback operations or related Trust & Safety field.
• Experience with user restriction systems and KPIs for operations optimization.
• Proven cross-functional collaboration delivering impactful results.
• Strong attention to detail; ability to translate investigations into scalable systems.
• Experience with abuse detection using Machine Learning/LLMs for anti-fraud enforcement.
• Ability to analyze large data sets into actionable insights.

Bonus Qualifications:

• Experience across multiple Trust & Safety domains (web hosting/user-generated content).
• Ability to create/interpret SQL queries.
• Experience with abuse-related ticketing/case management systems.
• Understanding of chargebacks and payments landscape.

Benefits:

• Competitive compensation including equity.
• Inclusive healthcare package.
• Mentorship and event attendance for skill/network growth.
• Flexible time off.
• Equipment and WFH budget provided.

Salary Range (San Francisco):

$128000 - $192000 base pay; adjusted by location; includes benefits/equity/bonus eligibility.

Equal Opportunity Statement:

Vercel fosters an inclusive community; does not discriminate based on protected characteristics; encourages all qualified applicants.