General Manager, Consumer

Miami, Florida, United States, Remote Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives. Founded in 2017 due to Andrew's personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com

About the Role

Papa Consumer is poised to become Papa’s next major growth engine, expanding our proven enterprise model directly to consumers. We’re leveraging our nationwide supply network to serve tens of millions of consumers who need support and are willing to pay out of pocket.With early traction established, we’re looking for an entrepreneurial General Manager to scale the business. Reporting directly to the CEO, the GM will lead growth, marketing, and operations partnering closely with the technology teams to build the product needed to scale.

Key Responsibilities

• Own the Consumer Business: Lead day-to-day strategy and execution across growth,...
• Executive Leadership: Partner closely with the CEO and executive team on Consumer strategy...
• Drive Growth & Marketing: Own customer acquisition across paid media...
• Lead Consumer Operations: Oversee activation...
• Drive Cross-Functional Execution: Serve as central program leader...
• Own Analytics: Build dashboards...
• Shape Product: Translate business needs into technology requirements...
• Oversee & Build Team: Lead existing ~10-person team...

Qualifications

• 10+ years experience across general management...
• 01 mindset with track record of building in ambiguous environments.
• Experience scaling consumer business with strong command of customer acquisition...
• Experience leading multiple cross-functional areas...
• Strategic operator who can set direction while driving execution.
• Strong people leader with experience building high-performing teams.
• Highly analytical and data-driven.
• Strong executive communicator.
• Consumer marketplace or services experience preferred.

Job Type

Full-time Exempt

Location

Miami preferred; remote eligible.

Papa Culture

Papa’s culture is people first...