Global Head of Renewals - SaaS

Location: Remote - US / Canada
Employment Type: Full time
Location Type: Remote
Department: Customer Success / Contract Management
Deadline to Apply: June 5, 2026 at 4:00 PM UTC
Compensation: $200K – $250K (Offers Equity & Commission)

Job Description Overview

Ashby values continuous improvement and exceptional customer experiences. The Global Head of Renewals will lead the post-sales renewal engine to scale with discipline, operational rigor, and high customer experience standards. Ashby serves thousands of customers from startups to enterprises with best-in-class growth, retention, and customer trust. The role is senior and revenue-critical, responsible for building and scaling Ashby’s global renewal function.

About the Role

Own Ashby’s renewal engine across all customer segments.
Lead a centralized global team of Contract Managers.
Drive Net Revenue Retention (NRR) with pricing discipline, renewal forecasting, and a transparent commercial experience.
Partner with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Hire and scale the team; set expectations; coach for excellence.
Reports directly to VP of Customer Success with executive visibility.

What You’ll Do:

Lead & Scale a High Performing Contract Management Organization:

Lead and scale a centralized global Contract Management team (currently 9; target 15+ by year-end).
Hire, coach, develop managers and contributors; evolve role definitions and career paths.
Refine performance metrics tied to NRR, GRR, forecast accuracy, pricing discipline.
Foster culture of ownership, accountability, principled decision-making.
Provide renewal insights for go-to-market strategy and customer lifecycle improvements.

Own Global Renewal Outcomes:

Own renewal outcomes across all segments including retention, seat growth, expansion at renewal; NRR is primary success metric.
Ensure consistent and predictable renewals aligned with long-term value.
Partner with Sales on expansion opportunities at renewal including pricing tier upgrades.
Evolve renewal tooling, workflows, forecasting rigor for accurate projections and visibility into NRR performance.
Build scalable cross-functional renewal processes supporting growth while maintaining quality commercial experience.

Evolve Commercial Policy & Pricing Discipline:

Partner with Revenue Operations, Finance, Contract Strategy, Sales on pricing guardrails, discounting frameworks, approval workflows.
Maintain consistency and rigor in commercial decisions with thoughtful flexibility when warranted.
Uphold strong pricing discipline as company scales upmarket.

Enable Enterprise Renewals:

Oversee complex renewals including multi-year agreements, procurement-heavy renewals, custom MSAs in partnership with Legal as needed.
Ensure team can lead enterprise renewal negotiations including procurement processes and executive stakeholder alignment.

You Could Be a Great Fit If You:

Are a post-sales revenue leader experienced in renewals/retention/NRR in scaling B2B SaaS (ideally Series D or beyond).
Have deep experience hiring/coaching/driving performance management; comfortable setting high bar and giving direct feedback.
Think in systems; enjoy building scalable commercial frameworks.
Excel at cross-functional partnership especially with Sales, Finance, Legal, RevOps.
Balance customer empathy with business rigor; believe in transparent/principled/fair commercial experiences.

This Role May Not Be a Fit If You:

Do not enjoy building/managing leaders and teams (hiring/performance management are key).
Prefer execution without owning strategy/systems/outcomes.
Have not led renewal or post-sales revenue motions in B2B SaaS at scale.
Are uncomfortable partnering closely with Sales while maintaining clear ownership boundaries.

About Ashby:

Ashby builds next-generation recruiting software — an all-in-one platform helping talent leaders run efficient data-driven hiring processes. Backed by Y Combinator and trusted by Shopify, Snowflake, Notion, Zapier.

The Interview Process:

30 min Recruiter Screen
45–60 min Interview with Kelsey
45–60 min Interview with Alex
60 min Practical Exercise & Presentation
Final Round (1.5–2 hours):

30 min Interview with Senior Leader
30 min Interview with CEO
10 min Closing Questions with Hiring Manager

Equal Employment Opportunity Statement:

Ashby provides equal employment opportunities without regard to race/color/religion/sex/national origin/age/disability/genetics/sexual orientation/gender identity/expression. Committed to diversity/inclusion.

Hiring Transparency Statement:

The advertisement is for an active vacancy. Artificial intelligence-driven tools may be used in recruitment screening/assessment/selection.