USD per year
Overview
We are looking for a Growth Chief of Staff to take founder-defined priorities and turn them into shipped systems. Someone who can operate across GTM, ops, and growth without needing a playbook handed to them. This is not a fixed-scope role. Priorities shift. New problems emerge. What does not change is the expectation: you see what needs doing, own it, ship it, and turn it into a self-improving system.
What You'll Be Doing
Examples of projects:
- Build and own account outreach and nurturing motions from scratch
- Improve website conversion and CRM handoff processes
- Manage press, social, and brand projects around founder-led priorities
- Build dashboards, alerts, and operating cadences that keep the team moving, accountable, and improving
- Turn founder-led motions into campaigns, workflows, and repeatable playbooks
- Use AI tools and automation, while keeping humans in the loop when necessary
Who You Are
- You take the owner seat. When a founder drops a half-formed idea, you do not wait for a follow-up. You turn it into a plan, identify what is missing, and own the outcome.
- You thrive on shifting priorities. This role will change shape as Lago grows. You're not looking for a rigid job spec. You're energized by being handed a new problem, figuring out the approach from scratch, and driving the impact.
- You communicate before you're asked. You share what you're working on, where things stand, and when something isn't working. Proactively, without needing a check-in to prompt you.
- You're curious and hands-on about technical and AI products. You don't need to be an engineer. But when you're evaluating a company, you read the docs, try the product, and build prototypes or workflows to understand it deeply. You understand what an API, a webhook, or an MCP is, or you can figure out a new technical concept quickly and explain why a customer would use it. That curiosity and builder-first mindset are non-negotiable.
- You're ruthless about what actually matters. You can look at five possible projects and correctly identify the one that moves the needle this week. You don't confuse activity with impact.
Who You're Not
- Someone who arrives wanting to audit everything and start fresh. The priority is to double down on what already works.
- A strategist who produces decks. You produce shipped things.
- Someone focused on inputs. Outputs and impact are the north stars.
- Someone easily overwhelmed by things they have never done before or technical concepts. It has never been easier to learn new skills.
Requirements
- 5+ years of experience in Growth Ops, GTM Ops, RevOps, BizOps, or a Founder's Office role with genuine GTM ownership
- Proven track record of building workflows, dashboards, and operating cadences, not just coordinating them
- Experience breaking down undefined problems: taking a business need and turning it into prioritized workstreams, aligned teams, clear steps, shipped outcomes, and feedback loops
- Comfortable with CRM, automation, and project management tooling, and curious enough to figure out what you haven't used before
- Enough marketing and business intuition to understand audience, timing, and messaging
Nice to have
- Experience in B2B SaaS, developer tools, or technical infrastructure environments
- Exposure to API-driven products, usage-based pricing, or billing business models
- French language skills
Lago is the AI-native billing platform that gives teams full transparency, control and flexibility to manage and scale any pricing model. It helps engineering and business teams collaborate on complex billing through the API and a visual interface. Lago supports hybrid plans, usage-based billing, custom contracts, prepaid credits, entitlements, coupons, and more. It offers enterprise-grade security, flexible deployment options including self-hosting, open-source code, and extensive integrations with payment providers, accounting systems, CRMs, ERPs, and other tools.
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